employee well-being

Steve Ells changed the restaurant industry once when he founded Chipotle in 1993. His idea for fast, freshly prepared food became the model for today’s “fast casual” format. It’s a story he told when he was first on the show back in 2017. Now, he hopes to revolutionize the industry again with a new chain of small, highly automated, vegan restaurants called Kernel. 

This week on How I Built This Lab, Steve Ells returns to reflect on stepping away from the company he spent decades building and how his concern for climate change inspired his new restaurant concept. Plus, how he thinks that robotic restaurants could be good for workers, customers, owners and the environment. 

This episode was produced by Chris Maccini with music by Ramtin Arablouei.

It was edited by John Isabella with research by Casey Herman. Our audio engineer was Neal Rauch.

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Back as the show’s first-ever ‘three-peat’ guest is Julia Hartz, co-founder and CEO of Eventbrite. The events industry has been transformed by the past three years, giving Julia the opportunity to evolve Eventbrite to better serve its key customers — event creators. 

This week on How I Built This Lab, Julia goes back in time to review how she kept a ticketing service afloat when no one was buying tickets. Plus, thoughts on effective leadership from a public company CEO, and Julia’s tips for designing meetings that your colleagues actually want to go to. 

Be sure to listen to Eventbrite’s origin story told in February 2020, and Julia’s Resilience series dispatch from July 2020.

This episode was produced by Rommel Wood with music by Sam Paulson and Ramtin Arablouei.

It was edited by John Isabella with research by Kerry Thompson. Our audio engineer was Patrick Murray.

You can follow HIBT on X & Instagram, and email us at hibt@id.wondery.com.

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In the midst of conflict and turmoil, Hello Heart CEO Maayan Cohen leads her team with compassion, resilience, and a commitment to justice. In this special episode of Masters of Scale Rapid Response, Cohen describes navigating the unprecedented challenges of running a business in Israel while the country is at war, all while prioritizing the safety and well-being of her employees and their families. This episode does contain descriptions of specific acts of violence that may be disturbing. Please take appropriate care.

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How do you nurture human talent in today’s AI-obsessed, pressure-cooker business climate? Arianna Huffington, founder of Thrive and Huffington Post, and Padmasree Warrior, founder of Fable and former chief strategy officer at Cisco, offer actionable advice on avoiding burnout—for yourself and your teams. Arianna and Padma explain how productivity and positive business outcomes are directly linked to employees’ health and wellbeing. Recorded live at the Masters of Scale Summit in San Francisco, they share with host Bob Safian their personal experiences with burnout as well as simple tips, including how even a brief 60-second break can be a powerful tool to de-stress.

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After a six-month trial, the results of the world’s biggest four-day working week pilot have been published. It found there was no hit to productivity, while staff wellbeing was improved. But could a shorter working week really work across the whole economy?

This podcast was brought to you thanks to the support of readers of The Times and The Sunday Times. Subscribe today: thetimes.co.uk/storiesofourtimes.

Guests:

- Joe Ryle, Director of the Four Day Week Campaign.

- Carly Goodman-Smith, Operations Director, Tyler Grange.

Host: Luke Jones. 

Clip: ITV.

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New research finds that bosses who went to business school pay their workers less. So what are M.B.A. programs teaching — and should they stop? 

What exactly is "fun" and how does it differ from other concepts related to quality and experience? Robert and Joe explore the question in this episode of Stuff to Blow Your Mind.

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The word “burnout” has become ubiquitous -- it seems to sum up the stress and exhaustion and disaffection that many of us are feeling this year. But are workers really more burned out than ever? And what does the term burnout actually mean? How does burnout differ from fatigue or stress? How do you know if you’re burned out? And what can individuals, employers and society do to combat workplace burnout? Dr. Christina Maslach answers these and other questions. 

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#QOTD: What is your inflection point? Right now, tell me the thing you like the most that you're also the best at.