Logo

    About this Episode

    Maëlle Gavet is the CEO of Techstars, a pre-seed investor focused on early-stage entrepreneurs. It boasts a market cap of $111.6 billion, and supports founders in programs that span from Tokyo to Lagos to Alabama. Maëlle champions hard work, gratitude, and a questioning nature, qualities her grandfather imparted while she was growing up in France. She has carried her curiosity through a wide-ranging international career, in start-ups and scaled corporations. We hear lessons drawn from her vast experience, including the transformation of Ozon — the "Amazon of Russia" — in the early 2010s, to leadership roles in global travel and real estate. And we get a sample of the advice she often shares with Techstars’ founders, about how to balance their values and the needs of their company, always with an optimism about entrepreneurship as a force for good.

    Read a transcript of this episode: https://mastersofscale.com

    Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    🔑 Key Takeaways

    • Grammarly streamlines work processes, saves time, and prioritizes data security. It helps researchers create clearer and more concise documents, enabling them to focus on their research.
    • Mayel Gavey and Aparna Saren's stories illustrate the significance of staying committed to your principles, being adaptable, and maintaining a positive mindset in entrepreneurship.
    • Fear and excitement can motivate us to pursue new challenges and seize opportunities, even if they come with uncertainty. Past experiences can prepare us for the challenges and potential successes.
    • Despite complex challenges, staying true to values and principles can lead to remarkable business achievements.
    • Successful business leaders understand the importance of balancing technology and human connection, and the value of perseverance and adaptability in overcoming challenges.
    • Effective business leaders, like Jeff Boyd, build strong relationships while remaining directive to ensure productive debates and foster a culture of independence and growth.
    • Effective leaders balance technology and personal relationships, ask questions to understand core mission, and maintain a personal connection with employees or customers to drive growth.
    • Techstars invests in early-stage startups, optimizes for founder success, and provides mentorship to bridge the gap between talent and opportunities, focusing on founders' values to make a positive impact on the world.
    • Stick to what's right and true for business and personal success. Embrace humility, empathy, and multiple contingency plans during disruption. Capital One Business supports entrepreneurs and leaders with resources and emotional support.

    📝 Podcast Summary

    Effective tools like Grammarly help researchers focus on their work

    Effective tools like Grammarly can help streamline work processes and save valuable time, while also prioritizing data security. As a researcher, Tucker Legersky relies on Grammarly to make his documents clearer and more concise, allowing him to focus on his work rather than editing. Grammarly's commitment to responsible AI and data security is also a significant advantage. Meanwhile, podcasts like "How I Built This" offer valuable insights into innovation and creativity through the stories of successful entrepreneurs. These stories provide lessons on overcoming challenges and the importance of understanding why we do things. Tucker's grandfather's values, passed down through their shared experiences, emphasized the importance of hard work, asking why, and expressing gratitude. These lessons continue to resonate with Tucker and serve as a reminder that achieving success requires perseverance and a deep understanding of the reasons behind our actions.

    The importance of gratitude and a positive mindset in entrepreneurship

    Gratitude and a positive mindset are essential qualities for entrepreneurs, as illustrated by Mayel Gavey's story. Mayel, the CEO of Techstars, attributes her success to the wisdom instilled in her by her grandfather. She has built a remarkable career as a founder, executive, and investor, scaling companies in Europe and the US. Mayel's ability to navigate challenges and maintain focus, even during uncertain times, is a testament to her resilience. Aparna Saren, CMO of Capital One Business, shares a similar experience of making a significant decision and facing the fear that comes with it. She highlights the importance of having multiple plans B to mitigate risk and navigate through change. Both Mayel and Aparna's stories demonstrate the importance of staying committed to your principles and being adaptable in the face of uncertainty. Their experiences underscore the importance of maintaining a positive mindset and being prepared for the unexpected in entrepreneurship.

    The power of fear and excitement for personal growth and career opportunities

    Fear and excitement together can be a powerful motivator for personal growth and career opportunities. The speaker, Myel, had a successful entrepreneurial background and was presented with an opportunity to join a small e-commerce company as their sales and marketing director. Despite being on the brink of becoming a partner at Boston Consulting Group, she made the decision to leave and join the startup. Myel explained that the combination of fear and excitement was a signal for her to pursue new challenges and seize opportunities, even if they came with uncertainty. Her past experiences as an entrepreneur had prepared her for the challenges of building something from scratch and she saw the potential for the company to become a major player in the e-commerce industry. This moment of fear and excitement led Myel to take a risk and ultimately become the CEO of the company.

    Starting a business in Russia's challenging environment

    Determination, hard work, and adhering to strong principles can lead to great success, even in challenging environments. Mayo, a French entrepreneur, faced numerous obstacles when she decided to grow an e-commerce company in Russia in 2009. The country was eager to modernize but presented complex challenges such as a largely offline population, cash-on-delivery transactions, and a high risk of armed robbery. Mayo, inspired by her grandfather's commitment to the French resistance, was undeterred and insisted on running a squeaky clean business. Her unwavering commitment paid off, and Ozen became the first European company to raise over $100 million in venture capital. Under Mayo's leadership, Ozen also built Russia's first nationwide retail delivery network, enabling the delivery of goods to remote areas where it was previously impossible or took months. Amazon later copied some of Ozen's innovations, such as pickup points and a vast delivery network. Mayo's story serves as a reminder that, regardless of the size or location of a business, staying true to values and principles can lead to remarkable achievements.

    Balancing Technology and Human Connection

    Finding the right balance between technology and human connection is crucial for business success. Myel and Ozen, Russian retail pioneers, responded to their country's unique logistical challenges by creating pick-up points, which were later adopted by Amazon. However, larger forces, such as geopolitical tensions and economic sanctions, forced Myel to leave Russia, marking the end of her chapter there. In the United States, Myel continued to apply her grandfather's lessons, including the importance of perseverance and adaptability. Another takeaway comes from Parnisseran of Capital One Business, who shared her experience of dealing with the fear of a new product failing. She reached out to her peers for support and came up with contingency plans, demonstrating the power of collaboration and resilience in the face of uncertainty. Both stories illustrate that successful business leaders understand the importance of balancing technology and human connection, as well as the value of perseverance and adaptability in the face of challenges.

    Balancing Friendliness and Directiveness in Business Leadership

    Effective leadership in business, particularly in the context of running a public company board, requires a delicate balance of friendliness and directiveness. Mayal Gave, the CEO of Techstars, shares her admiration for Jeff Boyd, the former chairman of the Priceline Group, who masterfully navigated this balance. Boyd's ability to build strong relationships with both the CEO and board members while also being directive and closing debates when necessary made him a benchmark for outstanding chairmanship. Additionally, the Priceline Group's successful acquisition strategy, which allowed acquired brands to maintain their unique entrepreneurial spirit, serves as an example for other companies to follow. By fostering a sense of independence and camaraderie, companies can create a culture that encourages innovation and growth, even at a large scale.

    Balancing tech and personal connection in leadership roles

    Leadership roles in various industries, whether it's in real estate or tech, require a balance between being a tech-driven company and maintaining a strong personal connection with customers or employees. Mayo, who has held leadership positions at Priceline Group, Compass, and now TechStars, has learned that accountability, personal relationships, and understanding the unique needs of each business are crucial components for success. Mayo's experience at Compass, a people-first real estate company, taught her the importance of maintaining a personal connection with agents and clients, even as the company leveraged technology to grow. Similarly, at TechStars, she was drawn to the opportunity to help early-stage founders, having personally experienced the challenges of raising capital and building a business without the necessary resources and guidance. Throughout her career, Mayo has recognized the importance of asking questions and understanding the core mission of each organization to effectively lead and drive growth. Her personal experiences and determination to make a difference have guided her in taking on new challenges, from running an e-commerce business to leading an accelerator for entrepreneurs.

    Techstars: More Than Just an Accelerator

    Techstars is not just an accelerator or a marketplace, but an investment business dedicated to helping founders be successful. As a venture capital firm, they invest in early-stage startups and optimize for the founder's success, even if it means going through painful experiences. Techstars' approach is to bridge the gap between overlooked founders and opportunities, recognizing that talent and ideas are evenly distributed but opportunities are not. Mentorship plays a crucial role in their strategy, with founders encouraged to define their personal values and align them with their company's values. By focusing on founders and their values, Techstars aims to make a positive impact on the world while generating returns for their investors.

    Reflecting Your Company Values in Your Words and Actions

    As a business leader, it's important to consider how your words and actions reflect on your company. When discussing topics related to your business, use your values as a guide. For unrelated topics, it's generally best to keep quiet, as your opinions will be assumed to represent the company. Entrepreneurship was emphasized as a powerful force for good, creating better civil societies and economic environments. Personal stories, like Elgeve's, highlight the importance of having a strong support system and unwavering principles. In business and life, sticking to what's right and true leads to success. Capital One Business was highlighted as a supportive partner for entrepreneurs and leaders, providing practical resources and emotional support during challenging times. Having multiple contingency plans expands options and opens doors for thoughtful conversations. Embracing humility and empathy during times of disruption helps navigate pivots with others in a positive way. Capital One Business is committed to helping entrepreneurs and leaders scale their impact.

    Recent Episodes from Masters of Scale

    Rapid Response: Airbnb reimagined (Part 1), w/CEO Brian Chesky

    Rapid Response: Airbnb reimagined (Part 1), w/CEO Brian Chesky

    As Rapid Response begins a twice-weekly cadence, Airbnb co-founder and CEO Brian Chesky returns to reveal how the company’s new Icons initiative points toward a surprising new chapter ahead. Host Bob Safian gets Chesky to open up about the mental struggles of being a high-profile CEO, plus the inside story behind Airbnb’s recent ad campaign targeting hotels. The pair cover so much, we’ve split the episode into two parts. Part 2 drops this Friday exclusively in the Rapid Response podcast feed. Make sure to subscribe so you don’t miss out!

    Subscribe to the Rapid Response podcast feed: https://listen.rapidresponseshow.com/Subscribe

    For more info, visit: www.rapidresponseshow.com

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Trendspotting with Ron Shaich: Panera, Cava, and Beyond

    Trendspotting with Ron Shaich: Panera, Cava, and Beyond

    Some business leaders have a seemingly psychic ability to spot trends, and take them mainstream at just the right moment. Ron Shaich is one of those. As a pioneering force behind fast-casual dining, Shaich saw that a growing number of Americans craved higher quality food in a relaxed yet speedy setting. His first major company, Au Bon Pain, paved the way for the meteoric rise of Panera Bread, with more than 2,000 locations nationwide. An accidental start running a convenience store first showed Ron the power of business to enact change. And his curiosity about trends and pattern recognition has fueled the growth of his businesses for decades. These forces have led to Ron Shaich upending how we eat like few others. 

    Read a transcript of this episode: https://mastersofscale.com

    Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Caitlin Clark and the new WNBA, w/Commissioner Cathy Engelbert

    Caitlin Clark and the new WNBA, w/Commissioner Cathy Engelbert

    We’ve reached a radical inflection point in the growth of women’s sports, particularly the WNBA. As college stars like Caitlin Clark and Angel Reese enter the league, fans are clamoring for tickets and on social media, generating unprecedented excitement and business potential. WNBA Commissioner Cathy Engelbert joins Rapid Response host Bob Safian to share how she plans to capitalize on this newfound buzz, and how NIL deals have transformed the business of sports for players and owners alike. Plus, Engelbert peels back the curtain on how she led the league through the Brittney Griner crisis and the tumult of COVID. 

    Read a transcript of this episode: https://mastersofscale.com

    Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Local veggies, national scale: Sweetgreen co-founders

    Local veggies, national scale: Sweetgreen co-founders

    What started with three college friends looking for a healthy lunch in D.C. grew into Sweetgreen, a fast-growing restaurant business focused on salads and grain bowls. From a tiny 500-square-foot storefront to more than 220 locations nationwide, the Sweetgreen journey includes booking The Strokes for a "salad festival," adopting cutting-edge technology, and proving that fast food can include locally-sourced, farm-fresh ingredients. Listen to co-founders Jonathan Neman, Nathaniel Ru, and Nicolas Jammet share how they have scaled the business in alignment with its core values, to a public company valued at $2.5 billion.

    Read a transcript of this episode: https://mastersofscale.com

    Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Meet your kid’s new AI tutor, w/Khan Academy founder and CEO Sal Khan

    Meet your kid’s new AI tutor, w/Khan Academy founder and CEO Sal Khan

    Khan Academy first rocked the education world with online video. Now Khan Academy CEO and founder Sal Khan has gone all-in on AI, convinced that it has immense potential to democratize and improve education. Khan tells Rapid Response host Bob Safian how an early outreach from OpenAI led Khan Academy to create an AI assistant called Khanmigo, which is already being used by thousands of students and teachers. Khan shares lessons from this real-world experiment, plus the inspiration behind his new book, Brave New Words, and why the most educated among us tend to avoid the risks worth taking.

    Pre-order Sal Khan’s new book, Brave New Words: https://www.penguinrandomhouse.com/books/740806/brave-new-words-by-salman-khan/

    Read a transcript of this episode: https://mastersofscale.com

    Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Fighting media's reality distortion, w/Axios CEO Jim VandeHei

    Fighting media's reality distortion, w/Axios CEO Jim VandeHei

    Every day we’re inundated with news and opinion pieces about America’s hopeless division — but is this really true? Axios CEO Jim VandeHei joins Rapid Response host Bob Safian to bust what he sees as myth, plus share his seemingly counterintuitive AI play. VandeHei also makes a case for why the era of business leaders speaking out on political issues may be behind us, and he weighs-in on the state of Buzzfeed, NPR, and where the future of news media is inevitably headed.

    Read a transcript of this episode: https://mastersofscale.com

    Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    Preserve start-up spirit at scale: Techstars’ Maëlle Gavet

    Preserve start-up spirit at scale: Techstars’ Maëlle Gavet

    Maëlle Gavet is the CEO of Techstars, a pre-seed investor focused on early-stage entrepreneurs. It boasts a market cap of $111.6 billion, and supports founders in programs that span from Tokyo to Lagos to Alabama. Maëlle champions hard work, gratitude, and a questioning nature, qualities her grandfather imparted while she was growing up in France. She has carried her curiosity through a wide-ranging international career, in start-ups and scaled corporations. We hear lessons drawn from her vast experience, including the transformation of Ozon — the "Amazon of Russia" — in the early 2010s, to leadership roles in global travel and real estate. And we get a sample of the advice she often shares with Techstars’ founders, about how to balance their values and the needs of their company, always with an optimism about entrepreneurship as a force for good.

    Read a transcript of this episode: https://mastersofscale.com

    Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    How Star Trek prospers against Netflix and Disney+, w/Executive Producer Alex Kurtzman

    How Star Trek prospers against Netflix and Disney+, w/Executive Producer Alex Kurtzman

    The streaming wars have reached a new inflection, as Netflix and Disney+ jostle for position, and in the process disrupt post-strike Hollywood. Paramount+ invested heavily in blockbuster veteran Alex Kurtzman to turn Star Trek into a distinguishing franchise. Now Kurtzman talks with Rapid Response host Bob Safian about the future of streaming, the end of TV’s golden age, and how courting Trekkies offers lessons for all customer engagement. Plus, Kurtzman shares behind the scenes stories of Star Trek’s past, present and future.

    Read a transcript of this episode: https://mastersofscale.com

    Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    How AI adds to human potential: (LIVE) with Scale AI’s Alex Wang and Intel’s Lama Nachman

    How AI adds to human potential: (LIVE) with Scale AI’s Alex Wang and Intel’s Lama Nachman

    Generative AI is advancing at a breakneck pace, prompting questions on risk and opportunity, from content creation to personal data management. In a special live recording, we delve into the ways AI can augment human work and spur innovation, instead of simply using AI to cut costs or replace jobs. Host Jeff Berman joined a seasoned AI researcher, Intel's Lama Nachman, and a young start-up founder, Scale AI's Alexandr Wang, on stage at the Intel Vision event in April 2024. They explore topics like AI’s disruption of creative industries, mitigating its biggest risks (like deepfakes), and why human critical thinking will be even more vital as AI technology spreads.

    Read a transcript of this episode: https://mastersofscale.com

    Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    How optimism fuels the economy, w/U.S. Chamber of Commerce CEO Suzanne Clark

    How optimism fuels the economy, w/U.S. Chamber of Commerce CEO Suzanne Clark

    Is the state of the U.S. economy good or bad right now? Stock markets have soared, but consumers remain wary. Are CEOs and investors deluding themselves? Or do Main Street Americans expect too much? Suzanne Clark, CEO of the US Chamber of Commerce, has uncommon insight into this perplexing dichotomy. She talks with Rapid Response host Bob Safian about what she’s hearing from businesses in the U.S. and abroad. Plus, she shares details from her recent high-profile visit to China. Also: why bringing your full self to work may not be a good idea, and how optimism drives economic growth and progress.  

    Read a transcript of this episode: https://mastersofscale.com

    Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.