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    How Star Trek prospers against Netflix and Disney+, w/Executive Producer Alex Kurtzman

    enApril 18, 2024

    About this Episode

    The streaming wars have reached a new inflection, as Netflix and Disney+ jostle for position, and in the process disrupt post-strike Hollywood. Paramount+ invested heavily in blockbuster veteran Alex Kurtzman to turn Star Trek into a distinguishing franchise. Now Kurtzman talks with Rapid Response host Bob Safian about the future of streaming, the end of TV’s golden age, and how courting Trekkies offers lessons for all customer engagement. Plus, Kurtzman shares behind the scenes stories of Star Trek’s past, present and future.

    Read a transcript of this episode: https://mastersofscale.com

    Subscribe to the Masters of Scale weekly newsletter: https://mastersofscale.com/subscribe

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    🔑 Key Takeaways

    • Researcher Tucker Legersky uses Grammarly for clear, concise documents and time savings. Audio engineer Aaron Bastinelli learns from successful entrepreneurs through podcasts. Alex Kurtzman keeps brands fresh in the streaming wars, while Aparna Saren emphasizes careful business decision-making.
    • Even when making bold decisions or facing uncertainty, trusting in the value of what you're creating and staying true to your vision can lead to unexpected successes.
    • Listening to core fans and incorporating their preferences helps attract new fans in Star Trek while maintaining a balance between old and new audiences.
    • Star Trek's optimistic vision sets it apart, assuming a world where differences are accepted, contributing to its enduring popularity. Dystopian stories in Hollywood may reflect current turmoil, while Star Trek's approach offers a compass for a better world.
    • Paramount Plus should give creative freedom to Star Trek showrunners while executives focus on long-term financial success and shielding them from external pressures.
    • Successful businesses, including those in Hollywood, need to balance maintaining the past with embracing the future to stay competitive and relevant.
    • Companies balance financial viability and creative investment by consolidating, differentiating through franchises, and maximizing investments through ecosystems.
    • In entertainment, balance familiarity with new ideas to create enduring content. Use assets wisely to avoid audience fatigue, take risks for memorable moments, and provide comfort with new ideas.
    • In a disrupted industry, fostering diversity, creativity, and adaptability in content creation is crucial for staying relevant and building the Star Trek universe.
    • Effective risk-taking involves intentionality, passion, evaluation, debate, contingency planning, and open communication to mitigate potential consequences and pivot when disrupted.

    📝 Podcast Summary

    Effective Communication and Time Management in Business

    Effective communication and time management are crucial in today's fast-paced business world. Tucker Legersky, a researcher, emphasizes the importance of clear and concise documents, which he achieves through the use of Grammarly. Grammarly not only helps make documents more effective but also saves time, allowing users to spend their most precious resource on other important tasks. Furthermore, Grammarly's commitment to responsible AI ensures data security. In a similar vein, Aaron Bastinelli, an audio engineer, highlights the value of learning from successful entrepreneurs through podcasts like "How I Built This." These stories offer insights into innovation, creativity, and overcoming challenges. Lastly, Alex Kurtzman, an executive producer in Hollywood, discusses the importance of keeping brands fresh and taking calculated risks to engage audiences in the streaming wars. Aparna Saren, CMO of Capital One Business, underscores the potential consequences of making bold business decisions, emphasizing the importance of careful consideration and execution.

    Trusting the Vision in Uncertain Times

    Even when making a bold business decision, such as sunsetting a successful product, there can be feelings of anxiety and responsibility. For filmmaker and producer Alex Kurtzman, who has worked on the Star Trek franchise, the movie industry can also be filled with uncertainty and pressure. Despite the risks, it's important to trust in the product and have a clear vision, as unexpected successes can still occur. In the film industry, as in business, it's essential to believe in the value of what you're creating, even when faced with doubt or competition. Kurtzman shared that he was surprised by the success of the first Star Trek movie, which he loved, but didn't expect to perform as well as it did. By staying true to the vision and taking calculated risks, both in business and film, unexpected successes can be achieved.

    Balancing core fans and new fans in Star Trek

    Pleasing the core fans is essential for building new fans in the Star Trek universe. The fans, not the creators, truly own Star Trek and have been instrumental in its survival. However, it's crucial not to take the core fans for granted, as they may not remain the same in the future. Balancing the needs of both die-hards and new fans is a continuous challenge. The core fans' feedback should be listened to religiously, and their preferences should be the foundation for attracting new fans. Television's ability to adapt and respond to audience feedback makes it an ideal medium for achieving this delicate balance. The speaker, a Star Trek fan herself, shares her personal connection to the franchise and its influence on the tech industry.

    Star Trek's Optimistic Vision

    The optimistic vision of Star Trek, as created by Gene Roddenberry, sets it apart from other depictions of the future in Hollywood. This optimism is seen in the show's assumption of a world where differences are accepted and understood, regardless of race, gender, or other factors. This vision has contributed to Star Trek's enduring popularity over the years, providing a compass for imagining a better world. However, the prevalence of dystopian stories in Hollywood may be due to the industry's role as a mirror reflecting the current moment, providing catharsis for audiences during times of turmoil. The difference between Star Trek's approach on television or streaming versus theaters is the ability to tell more nuanced stories and reach various segments of the audience. For example, Star Trek: Lower Decks, an animated show, ensures that the humor is with the audience, not at the expense of Star Trek. While it could be a live-action show, the animation format organically fits the show's tone.

    Freedom for showrunners, shielding from pressures

    The creative vision and quality are crucial elements for the success of Paramount Plus' Star Trek shows. The showrunners should be given the freedom to bring their unique visions to the table while the executives focus on shielding them from external pressures and business challenges. The long-term financial success of Star Trek, which has been a consistent performer for over 30 years, should be the guiding principle when making decisions about costs and cadence. Despite the uncertainty in the streaming industry regarding metrics for success, it's essential to think beyond the short term and consider the potential long-term revenue from Star Trek's vast library.

    Anticipating Trends: Where the Puck is Going

    Successful businesses, including those in Hollywood, need to look towards the future and anticipate trends to stay competitive. Star Trek executive producer Alex Kurtzman emphasized this point, explaining that producing a live-action Star Trek show is a massive undertaking, taking several years from conception to completion. Kurtzman also highlighted the importance of serving core customers while also considering future growth. This requires a balance between maintaining the past and embracing what's next. As Kurtzman put it, "I'm looking at where the puck is going." This forward-thinking approach is not without risk, but it's essential for businesses looking to stay relevant and thrive in the long term. Additionally, the entertainment industry has experienced significant changes, including the impact of Hollywood strikes, which have redefined the landscape and forced companies to adapt. Overall, the ability to anticipate and adapt to future trends is crucial for businesses, especially in an ever-evolving industry like entertainment.

    Streaming companies consolidate and differentiate through franchises

    The media landscape is shifting towards consolidation as streaming companies recognize the financial unsustainability of producing high-cost, original content. The consumer behavior, especially among younger generations, shows no loyalty to any particular streaming platform, making it essential for companies to differentiate themselves. Franchises with embedded institutional understanding and memory, such as Star Trek, have an advantage in cutting through the clutter and generating buzz. However, there's a risk of exhausting these franchises. To protect and gauge progress, companies need to strike a balance between financial viability and creative investment. Star Trek, for instance, spends less on production compared to other big franchises, making it a financially sound proposition. By creating an ecosystem and cross-pollinating assets between shows, companies can maximize their investments and maintain a competitive edge.

    Balancing Familiarity and New Ideas in Entertainment

    In order to create enduring content, especially in the entertainment industry, it's important to balance the familiar with the new. This means listening to the audience and giving them what they love about your brand, while also taking risks and introducing new ideas. This can be a delicate balance, as fans appreciate consistency but can grow tired if they feel they're getting too much of the same thing. For example, in the production of a television show or film, creating bespoke assets, whether it be props, costumes, or visual effects, is essential. Once these assets have been created, they can be amortized across different projects, making the initial investment worthwhile. However, it's important to be clever about how these assets are used to avoid audience fatigue. Taking risks and introducing new ideas, even if they seem crazy at first, can lead to some of the most memorable moments in entertainment. For instance, killing off beloved characters or destroying iconic settings can be met with resistance, but if executed well, can leave a lasting impact on the audience. Ultimately, the key is to provide the comfort of familiarity while also challenging the audience with new ideas. By doing so, you can keep your content fresh and engaging, ensuring that it continues to resonate with fans and endure over time.

    Diversity and Adaptability in Star Trek Content Creation

    A diverse team with differing perspectives is crucial for creating compelling content, even in the world of Star Trek. During the Hollywood strikes, the industry experienced a significant disruption, leading to a freeze on spending for new projects. However, instead of waiting for the market to recover, it's essential to stay adaptable and follow new trends while also trusting one's artistic instincts. The streaming industry's growth and consolidation will continue to change the landscape of content production, and it's vital to remain agile and responsive to these shifts. Ultimately, by fostering creativity, diversity, and adaptability, we can continue to build and expand the Star Trek universe.

    Evaluating Risks with Intention and Support

    Taking calculated risks in business is crucial, but having a process and team to evaluate and debate those risks is equally important. While intentionality and passion are essential, overlooking potential consequences can lead to costly mistakes. Creating multiple contingency plans and open communication can help businesses pivot effectively when faced with disruption. Capital One Business, as a partner, emphasizes the importance of support and practical solutions in navigating unexpected challenges. In essence, taking risks and having backup plans go hand in hand, expanding options and creating new opportunities for growth.

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