Episode 111: "Resilience in Leadership"

It is easy to fall into a scarcity mindset. William Ryan discusses the reality of “abundance” and the possibility of making the pie bigger. Remembering our source and saying “yes” only to the right opportunities are a couple of the tips he shares in this episode.

By being intentional and strategic, the Smith’s are averaging almost 30 acts of care a month. That is one per day! People can go through their week or even month and never have someone do an act of care for them. Robert and Michaela attempt to touch as many in their community as they can, and it makes a difference.

Everyone wants their business to run well, function smoothly, and at the end of the day be profitable. Tom Sittema, Executive Chairman of StepStone Private Wealth, approaches excellence in business as something that needs to be viewed as a whole-of-life pursuit, a constant improvement mindset, and often as a team sport.

The Nelsons have not only been Apartment Life Coordinators for 11 years, but they have also taken serving their residents to a whole new level! Richard developed a “tea” event that is outstanding. Yes, tea! Their community cannot get enough, and other communities use his services. Joanne shares how they cared for a resident in an above-and-beyond way.

Many organizations discover that they have somehow become stuck. Pete Kelly, CEO of Apartment Life describes three reasons why this can happen to organizations and to individuals. He also shares several steps for getting unstuck and back on track.

Everyone wants to be seen and cared for where they live. Destiny and Isaac share how that giving flowers, providing food to neighbors in need, giving a card, or sharing a smile can start meaningful relationships. No act of kindness is too small to have an impact.

Paul (Co-Founder and CEO, Thompson Thrift Real Estate Company) shares the value and power of servant leadership in the workplace. Thompson Thrift takes this principle to new heights by integrating serving others from the Board Room, to staff members, to their properties, to local non-profits, and to others in need globally.

Katie and Steven share how remembering the “Why” has enabled them to serve as coordinators with Apartment Life for 15 years. They also mastered the art of transition. They served 4 different communities, 3 owners, and 12 property managers with grace and powerful impact. They helped build community in part by hosting over 500 events!

Core values help solid companies stay on course and shape the decision-making process. Matt Maglothin, Chief Investment Officer at i3 Interests describes how i3 Interests uses the P6 (Pause, Pray, Pow wow, Prepare, Practice, and Present) when making all big decisions. There is a power to the P6!

How do you build community when you do not know the culture? The Hunts share their tips of how they learned how to serve their community when 80% of the residents are from India and in their very first home in the US. The Hunts discovered that event start times, menu choices, length of visits, and personal interactions all were affected. Mattie and Joel share how they have built a tremendous sense of community.

Many people talk about and struggle with “work-life balance”. Greg Brenneman, Founder, CEO and Chairman of Turnworks Inc., discusses the advantages of “work-life integration”. Greg points out that the work in work-life balance usually wins out. However, with work-life integration there is a harmony between both.

David Oelfke, Co-Founder and Principal of Marble Capital shares his experience of starting and growing multiple successful organizations. He discusses the vital ingredients of vision, risk taking, skills and abilities, and building the right team. Oelfke goes in depth on each topic and how they contribute to a winning combination.

Beth Coble serves with the new Apartment Life’s concierge program. She describes how the programs are designed to meet the needs of each community and reflects its unique features. Located on Lake Wylie, Beth’s residents are treated to events such as lake cruises. Since Beth’s property is a lease-up, she has been able to get to know each resident personally.

Ben Erskine, Partner at Sovereign’s Capital shares that when we share a common purpose with others it brings a corresponding motivation and alignment with them. It also brings greater results. Whether speaking about business, employees, or clients, there is a power to being reminded of that common purpose. In our personal lives, it can take us from success to significance.

Greg Cerbana, VP for Public Relations and Government Affairs for Weidner Apartment Homes shares that we are all created to contribute in one way or another. Meaning comes not as much from the work that we do but from the impact that we make.

The Seavers, Lety and Ric, have found that having their own children involved with them as they serve has become integral to the success they have building community on their property. They also make it their mission to love on, support, and show appreciation to their Property Manager. It is a demanding job for all managers. The Seavers bring a healthy dose of encouragement in many ways.