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    The power of strategic narrative | Andy Raskin

    enMay 28, 2023

    Podcast Summary

    • How to Pitch Your Product in the New GameDon't just solve a problem, define a movement. Craft a strategic narrative to align your team and communicate why your product is the best solution in the new game.

      The traditional way of pitching a product as a solution to a problem is no longer effective. Instead, companies should focus on defining a movement and building a strategic narrative that aligns their team and helps people understand why they need their product. This framework, as explained by Andy Raskin, has been used successfully by many successful companies including Gong, Dropbox, and Salesforce to grow and align their sales, marketing, and product teams. Additionally, the pitch should focus on the shift from the old game to the new game and why the company's product is the best solution in this new game rather than just solving a pain point.

    • The Power of Storytelling in Investor PitchesBy using screenwriting techniques to structure their pitches, CEOs can create a compelling story for investors and align their team around a cohesive vision. Solving one's own problems can lead to new opportunities in their career.

      A compelling story can make all the difference while trying to get investors interested in a business idea. Reading screenwriting books helped Andy understand the importance of structuring a pitch like a movie plot to create a strong narrative. Eventually, he used this concept to create a strategic narrative for CEOs to present their company in a captivating way to investors. Solving one's own problem can lead to new opportunities in one's career. CEOs can benefit from articulating a coherent story for their business, which will excite investors and form a cohesive vision for the team to align around.

    • Structuring a Successful Pitch using Shift in the World NarrativeDefine a movement and offer a solution for new game, don’t just highlight problem and solution. Focus on the shift in the world narrative to create a powerful pitch.

      In order to create a successful pitch, it's important to structure it around a shift in the world, from the old game to the new game, rather than just highlighting the problem and solution like the typical 'arrogant doctor' pitch. The shift defines a movement and creates a strategic north star for product roadmap, fundraising, and recruiting. Examples of successful pitches using this structure include Benioff's Salesforce and Tien Tzuo's Zuora. Both focused on the shift to a new economy - the cloud and the subscription economy respectively. It's important to create a story that defines a movement and offers a solution for the new game, rather than just comparing oneself to competitors.

    • Leveraging AI-driven Sales Tools and the Power of Writing to Drive Success in Sales.Sales leaders can gain valuable insights from AI-driven sales tools like Gong. Similarly, writers can use mediums like LinkedIn and Medium to shape opinions, build their personal brand and even change their career path.

      Sales is no longer run on opinions, but on reality. AI-driven tools like Gong are giving a new mindset to sales leaders by providing data-driven insights from sales calls. For instance, Gong initially started as a sales operation tool but later realized its potential as a sales leadership tool. Writing and content creation have immense power in today's world. The timely blog post by Andy Raskin on creating a story-based sales deck was a game-changer, giving him a new career path. The advent of platforms like Medium and LinkedIn has opened up new opportunities for writers to have a direct audience. Writing great content can shape opinions, create a movement, build a brand, and even change one's life and career.

    • The importance of consistency and strategic narrative for successful content creationConsistent hard work, a strategic narrative framework, and creating unique content are essential for achieving success in content creation. Avoiding imitation and tailoring your message or brand is crucial.

      Consistent writing and gradual growth is key for success in content creation. It takes time and effort to make something popular and there are usually multiple pieces that gain traction before a breakout hit. A strategic narrative framework can help by naming the old game and stakes to show the winners who are already playing it. Naming the stakes also helps create urgency and make the situation feel like a life and death scenario. Overall, it's important to stay away from just copying other people's work and create something unique and tailored to your specific message or brand.

    • The Power of Emotionally Charged Buyer Mission StatementsCreating a buyer mission statement that is emotionally charged, with a clear object of the game and difficult obstacles to overcome, can motivate teams and customers to work towards a common goal. Use the hero's journey as inspiration to name the objective, define obstacles, and describe ways to overcome them.

      When creating a buyer mission statement or rallying cry, it's important to have a clear object of the game that is emotionally charged and split between a very negative outcome and a potentially positive one. The mission should be difficult to achieve with obstacles that take on an emotional meaning. The hero's journey can be a source of inspiration for this approach, which includes naming the object of the new game, defining obstacles that need to be overcome, and describing the ways to overcome them. By having a mission statement that resonates emotionally, companies can motivate their teams and customers to work towards a common goal.

    • Crafting a Compelling Pitch Using Story StructureFocus on the structure of one story, make your listener the main character, identify obstacles and solutions, phrase the object as a question, balance storytelling with concrete guidance.

      When pitching, it's important to focus on the structure of one story and make the person you are pitching to the main character. By identifying and naming a new movement, naming the object of the new game, showing the obstacles, and outlining how to overcome them, you can create a compelling pitch. It's also helpful to phrase the object as a question to make the person feel like they are on a journey with you. However, relying too heavily on the hero's journey can be too theoretical and fail to provide concrete guidance. Instead, learn how to tell stories better while also applying the structure of one story to your pitch.

    • Shifting Corporate Training ApproachTransform corporate training through internal upskilling, making employees champions of learning, and creating a culture of our own people as educators to improve overall training programs for better upskilling and growth.

      360Learning, a company that provides corporate training software, shifted from pitching collaborative learning to upskilling from within through turning internal experts into champions of learning. The shift is from top-down learning to getting skills to people from within the company. This turned out to be more effective for 360Learning, as they stopped getting questions about how they were different from other learning platforms. The shift helped them make their pitch more effective in creating a culture of our own people as educators. Therefore, companies can adopt this approach to improve their overall training programs and make their employees champions of learning leading to better upskilling and growth.

    • How Creating a Strategic Narrative Can Help Companies Create a Movement and Guide Strategic Decision MakingCreating a strategic narrative can help companies move beyond just selling a product and provide a strategic north star that guides decision-making and prioritizes features. It allows companies to create a movement and focus on audience impact, leading to long-term growth success.

      Creating a strategic narrative helps companies move away from selling just a product towards creating a movement, which becomes the focus of conversation. CEOs confirm that it serves as a strategic north star within their companies, guiding decision making. For instance, at Gong and 360Learning, they prioritize features that fit within their strategic narrative, filtering out requests that do not help achieve that goal. Companies like Drift have achieved success by creating a movement or category, such as conversational marketing, focusing on how trends impact their audiences. Overall, creating a strategic narrative is a less salesy way to provide content to customers, allowing companies to create a strategic north star that guides their growth strategy.

    • Creating a Strategic Narrative for a Successful CategoryNaming a category isn't enough, a strategic narrative about the movement and transformation from old to new is essential. B2B companies must resonate with the buyer group for the product to succeed and a powerful narrative helps unite them. Category names are just shorthand for this movement, not the main focus.

      Category creation should not just focus on naming but also on telling a narrative or story about how the world was to how it is. The movement and strategic narrative are more important than the category name alone. B2B companies, especially in enterprise sales and technology, tend to resonate more with strategic narratives because the product is complicated and requires a uniting story for the whole group buyer. The category name is just shorthand for this movement, not the main focus. Therefore, companies should focus on creating a strategic narrative and movement rather than just naming a category, and if the movement becomes a category, it's a bonus.

    • Why B2B Enterprise Technology Companies Need A Strategic Narrative Story PitchDeveloping a strategic narrative story pitch is essential for B2B enterprise technology companies as they mature in their success. Founders can't be in every meeting and sales call, and using a qualitative approach can help gauge the effectiveness of the pitch. The framework can be tested through sales calls and The Greatest Sales Deck I've Ever Seen can serve as a helpful guide. Contact Andy Raskin for assistance in pivoting from an old story or scaling-out whole product units.

      Having a strategic narrative story pitch is crucial for B2B enterprise technology companies. A sign that something is broken in the pitch is when the company is maturing from a point where they've been successful. At this point, founders cannot be in every meeting, every product discussion, and every sales call. Also, contact Andy Raskin when there's a pivot from the old story, or when scaling-out whole product units. Founders can lay out the structure and try the framework through sales calls to see if it's resonating. Anyone can do it provided they use a qualitative approach. The closest guide is The Greatest Sales Deck I've Ever Seen post.

    • Creating a Shift Presentation: Tips and ChallengesWhen creating a shift presentation, focus on principles rather than a template. The second session may be discouraging, but a rough draft can be more valuable than great ideas. Setting expectations and emphasizing the team's contribution can lead to valuable insights.

      There is no fixed template for creating a shift presentation. Every team is different, and the principles for building it are more important than any prescribed formula. The second session of a working session is usually the low point, where the team can get discouraged and pained. However, this is also the time where the team gets to weigh in, and having a rough draft is more valuable than having great ideas. While it can be painful for everyone, the feedback obtained during this session provides valuable insights and helps in improving the content. It is essential to set expectations about the process, highlight the challenges, and focus on the team's contribution. Reach out to Andy Raskin on LinkedIn to learn more about such experiences.

    • The CEO's Role in Crafting a True North Star NarrativeA strong narrative should be led by the CEO, providing support and air cover in all aspects of business. It serves as a guiding light, and its effectiveness can be measured by its impact on the CEO's leadership.

      Having a true north star narrative is important for any product or company, and it is best led by the CEO who can provide air cover and support it in marketing, sales, recruiting and everything else. While product leaders can also drive it, having the CEO support it can make a significant difference. Andy Raskin emphasizes that the reason he insists on the CEO leading it is that it is the true north star for everything, and he has seen it in successful engagements. When interviewing CEOs, he likes to ask them what role this narrative has played in their leadership, as it provides insights into its effectiveness.

    • Create Meaningful Titles to Improve Audience RetentionTitles should summarize the message of the slide and help the audience absorb the information. Andy Raskin encourages engagement and feedback on his presentation techniques.

      Make the title the takeaway of the slide, not just a label on every single slide. This will make the content flow better and enable the audience to take away the message with no effort. Andy Raskin recently got a Fitbit and loves it, he preferred it over Polar because it was less clunky. He recommends connecting with him on LinkedIn and checking his website, which has a podcast called The Bigger Narrative. Lastly, Andy would appreciate it if people tried his presentations techniques and took the time to provide feedback.

    Recent Episodes from Lenny's Podcast: Product | Growth | Career

    What most people miss about marketing | Rory Sutherland (Vice Chairman of Ogilvy UK, author)

    What most people miss about marketing | Rory Sutherland (Vice Chairman of Ogilvy UK, author)

    Rory Sutherland is widely regarded as one of the most influential (and most entertaining) thinkers in marketing and behavioral science. He’s the vice chairman of Ogilvy UK, the author of Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life, and the founder of Nudgestock, the world’s biggest festival of behavioral science and creativity. He champions thinking from first principles and using human psychology—what he calls “thinking psycho-logically”—over mere logic. In our conversation, we cover:

    • Why good products don’t always succeed, and bad ones don’t necessarily fail

    • Why less functionality can sometimes be more valuable

    • The importance of fame in building successful brands

    • The importance of timing in product success

    • The concept of “most advanced, yet acceptable”

    • Why metrics-driven workplaces can be demotivating

    • Lots of real-world case studies

    • Much more

    Note: We encountered some technical difficulties that led to less than ideal video quality for this episode, but the lessons from this conversation made it impossible for me to not publish it anyway. Thanks for your understanding and for bearing with the less-than-ideal video quality. 

    Brought to you by:

    Pendo—The only all-in-one product experience platform for any type of application

    Cycle—Your feedback hub, on autopilot

    Coda—The all-in-one collaborative workspace

    Find the transcript at: https://www.lennysnewsletter.com/p/what-most-people-miss-about-marketing

    Where to find Rory Sutherland:

    • X: https://x.com/rorysutherland

    • LinkedIn: https://www.linkedin.com/in/rorysutherland

    • Book: Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life: https://www.amazon.com/Alchemy-Curious-Science-Creating-Business/dp/006238841X

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Rory’s background

    (02:37) The success and failure of products

    (04:08) Why the urge to appear serious can be a disaster in marketing

    (08:05) The role of distinctiveness in product design

    (12:29) The MAYA principle

    (15:50) How thinking irrationally can be advantageous

    (17:40) The fault of multiple-choice tests

    (21:31) Companies that have successfully implemented out-of-the-box thinking

    (30:31) “Psycho-logical” thinking

    (31:45) The hare and the dog metaphor

    (38:51) Marketing’s crucial role in product adoption

    (49:21) The quirks of Google Glass

    (55:44) Survivorship bias

    (56:09) Balancing rational ideas with irrational ideas

    (01:06:19) The rise and fall of tech innovations

    (01:09:54) Consistency, distinctiveness, and clarity

    (01:21:12) Considering psychological, technological, and economic factors in parallel

    (01:23:35) Where to find Rory

    Referenced:

    • Google Glass: https://en.wikipedia.org/wiki/Google_Glass

    • Meta Portal TV: https://www.meta.com/portal/products/portal-tv/

    • Rory’s quote in a LinkedIn post: https://www.linkedin.com/posts/brad-jackson-04766642_the-urge-to-appear-serious-is-a-disaster-activity-7093497742710210560-1LYN/

    • The MAYA Principle: Design for the Future, but Balance It with Your Users’ Present: https://www.interaction-design.org/literature/article/design-for-the-future-but-balance-it-with-your-users-present

    • Ogilvy: https://www.ogilvy.com/

    • MCI: https://www.mci.world/

    • Veuve Clicquot: https://en.wikipedia.org/wiki/Veuve_Clicquot

    • Why do the French call the British ‘the roast beefs’?: http://news.bbc.co.uk/2/hi/2913151.stm

    The Killing on Hulu: https://www.hulu.com/series/the-killing-f5da5c2d-4626-4ba9-bcf3-ff5f891771fb

    • Original The Killing on BBC: https://www.bbc.co.uk/programmes/b017h7m1

    • The Mandarin Oriental, Hong Kong: https://www.mandarinoriental.com/en/hong-kong/victoria-harbour

    • SAT: https://satsuite.collegeboard.org/sat

    • The Widening Racial Scoring Gap on the SAT College Admissions Test: https://www.jbhe.com/features/49_college_admissions-test.html

    • What is the age of the captain?: https://www.icopilots.com/what-is-the-age-of-the-captain/

    • Octopus Energy: https://octopus.energy/

    • Kraken: https://octopusenergy.group/kraken-technologies

    • Toby Shannan: https://theorg.com/org/shopify/org-chart/toby-shannan

    • Dunbar’s number: Why we can only maintain 150 relationships: https://www.bbc.com/future/article/20191001-dunbars-number-why-we-can-only-maintain-150-relationships

    • AO: https://ao.com/

    • Zappos: https://www.zappos.com/

    • Joe Cano on LinkedIn: https://www.linkedin.com/in/joeycano/

    • John Ralston Saul’s website: https://www.johnralstonsaul.com/

    Voltaire’s Bastards: The Dictatorship of Reason in the West: https://www.amazon.com/Voltaires-Bastards-Dictatorship-Reason-West/dp/0679748199

    • Psycho-Logic: Why Too Much Logic Deters Magic: https://coffeeandjunk.com/psycho-logic/

    • Herbert Simon’s Decision-Making Approach: https://bura.brunel.ac.uk/bitstream/2438/4995/1/Fulltext.pdf

    • Robert Trivers’s website: https://roberttrivers.com/Welcome.html

    • Crazy Ivan: https://jollycontrarian.com/index.php?title=Crazy_Ivan

    • The Joys of Being a Late Tech Adopter: https://www.nytimes.com/2019/08/28/technology/personaltech/joys-late-tech-adopter.html

    • Jean-Claude Van Damme: https://en.wikipedia.org/wiki/Jean-Claude_Van_Damme

    • Tim Berners-Lee: https://en.wikipedia.org/wiki/Tim_Berners-Lee

    • Edward Jenner and the history of smallpox and vaccination: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1200696/

    • The real story behind penicillin: https://www.pbs.org/newshour/health/the-real-story-behind-the-worlds-first-antibiotic

    • What Are Japanese Toilets?: https://www.bigbathroomshop.co.uk/info/blog/japanese-toilets/

    • reMarkable: https://remarkable.com/

    • Chumby: https://en.wikipedia.org/wiki/Chumby

    • Survivorship bias: https://en.wikipedia.org/wiki/Survivorship_bias

    • Jony Ive: https://en.wikipedia.org/wiki/Jony_Ive

    • Marc Newson’s website: https://marc-newson.com/

    • Designing Men: https://www.vanityfair.com/news/business/2013/11/jony-ive-marc-newson-design-auction

    • Qantas A330: https://marc-newson.com/qantas-a330/

    • Herodotus: https://en.wikipedia.org/wiki/Herodotus

    • Big Decision? Consider It Both Drunk and Sober: https://www.forbes.com/sites/chunkamui/2016/03/22/wine-and-sleep-make-for-better-decisions/?sh=5c97fdc524b1

    • How Henry Ford and Thomas Edison killed the electric car: https://www.speakev.com/threads/how-henry-ford-and-thomas-edison-killed-the-electric-car.4270/

    • Watch Jay Leno get nostalgic and swoon over this 1909 EV: https://thenextweb.com/news/jay-leno-talk-about-electric-car-1909-baker

    Jay Leno’s Garage: https://www.youtube.com/@jaylenosgarage

    • Nudgestock: https://nudgestock.com/

    • Akio Morita: https://en.wikipedia.org/wiki/Akio_Morita

    • Don Norman on LinkedIn: https://www.linkedin.com/in/donnorman/

    • What Makes Tesla’s Business Model Different: https://www.investopedia.com/articles/active-trading/072115/what-makes-teslas-business-model-different.asp

    • Monica Lewinsky on X: https://x.com/MonicaLewinsky

    Blindsight: The (Mostly) Hidden Ways Marketing Reshapes Our Brains: azon.com/Blindsight-Mostly-Hidden-Marketing-Reshapes-ebook/dp/B07ZKZ5DWF

    Branding That Means Business: https://www.amazon.com/Branding-that-Means-Business-Economist-ebook/dp/B09QBCCH9N

    • PwC: https://www.pwc.com

    • Ryanair: https://www.ryanair.com

    • British Airways: https://www.britishairways.com/

    • Wrigley’s began as a soap business: know when to pivot: https://theamericangenius.com/entrepreneur/wrigleys-began-as-soap-know-when-to-pivot/

    Transport for Humans: https://www.amazon.com/Transport-Humans-Perspectives-Pete-Dyson/dp/1913019357

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    Building a world-class data org | Jessica Lachs (VP of Analytics and Data Science at DoorDash)

    Building a world-class data org | Jessica Lachs (VP of Analytics and Data Science at DoorDash)

    Jessica Lachs is the global head of analytics and data science at DoorDash, where she’s built one of the largest and most respected data organizations in tech. In her more than 10 years at DoorDash, she has served as the first general manager, responsible for launching new markets; the head of business ops and analytics; and the VP of analytics and data science. Previously, Jessica founded GiftSimple, a social gifting startup, and started her career at Lehman Brothers as an investment banking analyst. In our conversation, she shares:

    • How to structure and scale a high-impact analytics organization

    • Centralized vs. decentralized data teams

    • How to pick the right metric and aligning incentives

    • Advice for data people on how and when to push back

    • Lessons learned from building a global data team

    • How to foster a culture of extreme ownership

    • The role of AI in improving analytics team productivity

    • Advice for aspiring data leaders without formal training

    Brought to you by:

    Webflow—The web experience platform

    Anvil—The fastest way to build software for documents

    Attio—The powerful, flexible CRM for fast-growing startups

    Find the transcript at: https://www.lennysnewsletter.com/p/building-a-world-class-data-org-jessica-lachs

    Where to find Jessica Lachs:

    • X: https://x.com/jesslachs

    • LinkedIn: https://www.linkedin.com/in/jessica-lachs/

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Jessica’s background

    (04:59) Centralized vs. embedded analytics teams

    (10:52) The benefits of a centralized analytics team

    (15:10) Balancing proactive and reactive work

    (20:45) Advice on how to push back effectively

    (24:20) Hiring for curiosity and problem solving

    (28:57) Coming from a non-traditional background

    (34:40) The early days and culture at DoorDash

    (40:39) Encouraging cross-functional roles

    (44:39) Defining effective metrics

    (46:30) Simplifying metrics for better outcomes

    (55:28) Focusing on edge cases and fail states

    (01:00:12) Managing a global data organization

    (01:02:31) Leveraging AI for productivity

    (01:05:25) Building diverse and skilled data teams

    (01:08:40) Lightning round

    Referenced:

    • How Netflix builds a culture of excellence | Elizabeth Stone (CTO): https://www.lennysnewsletter.com/p/how-netflix-builds-a-culture-of-excellence

    • Riley Newman on LinkedIn: https://www.linkedin.com/in/rileynewman/

    • Tony Xu on LinkedIn: https://www.linkedin.com/in/xutony/

    • Imposter Syndrome: Why You May Feel Like a Fraud: https://www.verywellmind.com/imposter-syndrome-and-social-anxiety-disorder-4156469

    • Stanley Tang on LinkedIn: https://www.linkedin.com/in/stanleytang/

    • Andy Fang on LinkedIn: https://www.linkedin.com/in/fangsterr/

    • Evan Moore on LinkedIn: https://www.linkedin.com/in/evanmoore/

    • How WeDash became the flagship employee program for DoorDash: https://careers.doordash.com/blog/wedash-doordash-employee-program-how-does-it-work

    • Leading with empathy | Keith Yandell (DoorDash, Uber): https://www.lennysnewsletter.com/p/leading-with-empathy-keith-yandell

    The Rose Code: https://www.amazon.com/Rose-Code-Novel-Kate-Quinn/dp/006305941X

    • Libby app: https://libbyapp.com/

    The West Wing on Prime: https://www.amazon.com/West-Wing-Complete-First-Season/dp/B000KZPG04

    Alias on Prime: https://www.amazon.com/Alias-Season-1/dp/B00748O13S

    • Joseon sunscreens: https://beautyofjoseon.com/

    • Innisfree sunscreens: https://us.innisfree.com/

    • John Steinbeck quote: https://www.brainyquote.com/quotes/john_steinbeck_103825

    • Vanessa Roberts on LinkedIn: https://www.linkedin.com/in/vanessa-roberts-b8a509a/

    • Tia Sherringham on LinkedIn: https://www.linkedin.com/in/tiasherringham/

    • Elizabeth Jarvis-Shean on LinkedIn: https://www.linkedin.com/in/elizabeth-jarvis-shean-141a7966/

    • My Journey (Part 1): I have a job that I would never be hired for: https://www.linkedin.com/posts/jessica-lachs_anniversary-datascience-finance-activity-7216912300056727553-mEv6/?utm_source=share&utm_medium=member_desktop

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

    Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

    Jeff Weinstein is a product lead at Stripe, where he helped grow their payment APIs to hundreds of billions in volume and transformed the way founders start companies into a few simple clicks with Atlas. Prior to Stripe, Jeff led several startups and sold companies to Groupon and Box. He’s known for his customer obsession, craft, quality, and building beloved products businesses rely on. In our conversation, we discuss:

    • The power of customer obsession and how to operationalize it in the product development process

    • How to pick the right metrics and use them to drive impact

    • Techniques for getting things done at big companies

    • A group practice Jeff started to uplevel product craft, called Study Group

    • The story behind Stripe Atlas and its mission to increase entrepreneurship globally

    • Lessons from working with the founders of Stripe

    Brought to you by:

    Pendo—The all-in-one platform for product-led companies building breakthrough digital experiences

    Cycle—Your feedback hub, on autopilot

    Anvil—The fastest way to build software for documents

    Find the transcript at: https://www.lennysnewsletter.com/p/creating-a-culture-of-excellence

    Where to find Jeff Weinstein:

    • X: https://x.com/jeff_weinstein

    • LinkedIn: https://www.linkedin.com/in/jeffwweinstein/

    • Email: jweinstein@gmail.com

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Jeff’s background 

    (10:16)  The “go, go, go ASAP + optimistic, long-term compounding” approach

    (15:38) The importance of craft and quality

    (24:15) Effective customer communication strategies

    (28:57) The importance of speed in customer interactions 

    (33:19) Narrowing your focus

    (36:53) Why you should pay attention only to paying-customer feedback

    (40:24) Practicing silence when communicating 

    (45:33) The role of metrics in product success

    (54:08) Empowering teams with a single metric

    (58:23) Picking the right metric for your audience

    (01:05:10) The importance of metric hygiene

    (01:11:33) How Stripe uses “study groups” for product improvement

    (01:37:20) Stripe’s Atlas: simplifying company formation

    (01:50:38) Automation and operational efficiency

    (01:55:13) Diversity and team building

    (02:03:09) Building new products within a large company

    (02:21:10) Lightning round

    Referenced:

    • Atlas: https://stripe.com/atlas

    • Stripe: https://stripe.com/

    • SQL: https://en.wikipedia.org/wiki/SQL

    • GitHub: https://github.com/

    • Linear: https://linear.app/

    • Figma: https://www.figma.com/

    • Jeff’s tweet about Stripe’s bug-finder program: https://x.com/jeff_weinstein/status/1777487507934040300

    • The “Collison installation”: https://news.ycombinator.com/item?id=18400504

    • How we use friction logs to improve products at Stripe: https://dev.to/stripe/how-we-use-friction-logs-to-improve-products-at-stripe-i6p

    • Fidelity: https://www.fidelity.com/

    • 83(b) election: https://docs.stripe.com/atlas/83b-election

    • Jeff’s tweet about Atlas’s NPS score: https://x.com/jeff_weinstein/status/1788644576330469638

    • What is a Delaware corporation? Here’s what makes this state so attractive to businesses: https://stripe.com/resources/more/what-is-a-delaware-corporation

    • Incorporating in Delaware explained: Why it’s such a popular option for businesses: https://stripe.com/resources/more/incorporating-in-delaware-explained

    • 7 of Pixar’s Best Storyboard Examples and the Stories Behind Them: https://boords.com/blog/7-of-pixars-best-storyboard-examples-and-the-stories-behind-them

    • Alex Kehayias on LinkedIn: https://www.linkedin.com/in/alexkehayias/

    • Patrick McKenzie on LinkedIn: https://www.linkedin.com/in/patrickmckenzie/

    • AngelList: https://www.angellist.com/

    • Dan Hightower on LinkedIn: https://www.linkedin.com/in/danhighto/

    • Stripe Atlas perks partners: https://support.stripe.com/questions/stripe-atlas-perks-partners

    • Vision, conviction, and hype: How to build 0 to 1 inside a company | Mihika Kapoor (Product at Figma): https://www.lennysnewsletter.com/p/vision-conviction-hype-mihika-kapoor

    High Output Management: https://www.amazon.com/High-Output-Management-Andrew-Grove/dp/0679762884

    Orbiting the Giant Hairball: A Corporate Fool’s Guide to Surviving with Grace: https://www.amazon.com/Orbiting-Giant-Hairball-Corporate-Surviving/dp/0670879835

    7 Powers: The Foundations of Business Strategy: https://www.amazon.com/7-Powers-Foundations-Business-Strategy/dp/0998116319

    • Business strategy with Hamilton Helmer (author of 7 Powers): https://www.lennysnewsletter.com/p/business-strategy-with-hamilton-helmer

    • Box: https://www.box.com/

    • Patrick Collison on X: https://x.com/patrickc

    How to with John Wilson on HBO: https://www.hbo.com/how-to-with-john-wilson

    The Quiet Girl on Hulu: https://www.hulu.com/movie/the-quiet-girl-b50a4b8e-d3ff-4635-b806-5e7dbd292ca4

    • Raycast: https://www.raycast.com/

    • Quicksilver: https://qsapp.com/

    • Alfred: https://www.alfredapp.com/help/workflows/automations/

    • CleanShot: https://cleanshot.com/

    • John Collison on X: https://x.com/collision

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    Pattern Breakers: How to find a breakthrough startup idea | Mike Maples, Jr. (Founding Partner at Floodgate, ex-Product at Silicon Graphics)

    Pattern Breakers: How to find a breakthrough startup idea | Mike Maples, Jr. (Founding Partner at Floodgate, ex-Product at Silicon Graphics)

    Mike Maples, Jr. is a legendary early-stage startup investor and a co-founder and partner at Floodgate. He’s made early bets on transformative companies like Twitter, Lyft, Twitch, Okta, Rappi, and Applied Intuition and is one of the pioneers of seed-stage investing as a category. He’s been on the Forbes Midas List eight times and enjoys sharing the lessons he’s learned from his years studying iconic companies. In his new book, Pattern Breakers: Why Some Start-Ups Change the Future, co-authored with Peter Ziebelman, he discusses what he’s found separates startups and founders that break through and change the world from those that don’t. After spending years reviewing the notes and decks from the thousands of startups he’s known over the past two decades, he’s uncovered three ways that breakthrough founders think and act differently. In our conversation, Mike talks about:

    • The three elements of breakthrough startup ideas

    • Why you need to both think and act differently

    • How to avoid the “comparison trap” and “conformity trap”

    • The importance of movements, storytelling, and healthy disagreeableness in startup success

    • How to apply pattern-breaking principles within large companies

    • Mike’s one piece of advice for founders

    • Much more

    Pre-order Mike’s book here and get a second signed copy for free. Limited copies are available, so order ASAP: patternbreakers.com/lenny.

    Brought to you by:

    Enterpret—Transform customer feedback into product growth

    Anvil—The fastest way to build software for documents

    Webflow—The web experience platform

    Find the transcript at: https://www.lennysnewsletter.com/p/how-to-find-a-great-startup-idea-mike-maples-jr

    Where to find Mike Maples, Jr.:

    • X: https://x.com/m2jr

    • LinkedIn: https://www.linkedin.com/in/maples/

    • Substack: https://greatness.substack.com/

    • Website: https://www.floodgate.com/

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Mike’s background

    (03:10) The inspiration behind Pattern Breakers

    (08:09) Uncovering startup insights

    (11:37) A quick summary of Pattern Breakers

    (13:52) Coming up with an idea

    (15:30) Inflections

    (17:09) Examples of inflections

    (28:10) Insights

    (36:58) The power of surprises

    (47:36) Founder-future fit

    (55:33) Advice for aspiring founders

    (56:41) Living in the future: valid opinions

    (55:34) Case study: Maddie Hall and Living Carbon

    (58:40) Identifying lighthouse customers

    (01:00:53) The importance of desperation in customer needs

    (01:03:57) Creating movements and storytelling

    (01:24:22) The role of disagreeableness in startups

    (01:34:42) Applying these principles within a company

    (01:40:43) Lightning round

    Referenced:

    Pattern Breakers: Why Some Start-Ups Change the Future: https://www.amazon.com/Pattern-Breakers-Start-Ups-Change-Future/dp/1541704355

    • Justin.tv: https://en.wikipedia.org/wiki/Justin.tv

    • Airbnb’s CEO says a $40 cereal box changed the course of the multibillion-dollar company: https://fortune.com/2023/04/19/airbnb-ceo-cereal-box-investors-changed-everything-billion-dollar-company/

    • Brian Chesky’s new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach

    • The Unconventional Exit: How Justin Kan Sold His First Startup on eBay: https://medium.datadriveninvestor.com/the-unconventional-exit-how-justin-kan-sold-his-first-startup-on-ebay-4d705afe1354

    • Kyle Vogt on LinkedIn: https://www.linkedin.com/in/kylevogt/

    • The State of Telehealth Before and After the COVID-19 Pandemic: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9035352/

    • The Craigslist Killers: https://www.gq.com/story/craigslist-killers

    • The social radar: Y Combinator’s secret weapon | Jessica Livingston (co-founder of Y Combinator, author, podcast host): https://www.lennysnewsletter.com/p/the-social-radar-jessica-livingston

    • Michael Seibel on LinkedIn: https://www.linkedin.com/in/mwseibel/

    The Airbnb Story: How Three Ordinary Guys Disrupted an Industry, Made Billions ... and Created Plenty of Controversy: https://www.amazon.com/Airbnb-Story-Ordinary-Disrupted-Controversy/dp/0544952669

    • Scott Cook: https://www.forbes.com/profile/scott-cook/

    • Chegg: https://www.chegg.com/

    • Aayush Phumbhra on LinkedIn: https://www.linkedin.com/in/aayush/

    • Osman Rashid on LinkedIn: https://www.linkedin.com/in/osmanrashid/

    • Okta: https://www.okta.com/

    • The Man Who Makes the Future: Wired Icon Marc Andreessen: https://www.wired.com/2012/04/ff-andreessen/

    • Peter Ludwig on LinkedIn: https://www.linkedin.com/in/peterwludwig/

    • Qasar Younis on LinkedIn: https://www.linkedin.com/in/qasar/

    • Paul Allen’s website: https://paulallen.com/

    • Louis Pasteur quote: https://www.forbes.com/quotes/6145/

    • What was Atrium and why did it fail? https://www.failory.com/cemetery/atrium

    • Patrick Collison on LinkedIn: https://www.linkedin.com/in/patrickcollison/

    • Drew Houston on LinkedIn: https://www.linkedin.com/in/drewhouston/

    • William Gibson’s quote: https://www.goodreads.com/quotes/681-the-future-is-already-here-it-s-just-not-evenly

    • Maddie Hall on LinkedIn: https://www.linkedin.com/in/maddie-hall-76293135/

    • Living Carbon: https://www.livingcarbon.com

    • Zenefits (now Trinet): https://connect.trinet.com/

    • Sam Altman on X: https://x.com/sama

    • Steve Wozniak on LinkedIn: https://www.linkedin.com/in/wozniaksteve/

    • Horsley Bridge Partners: https://www.horsleybridge.com/

    • David Swensen: https://en.wikipedia.org/wiki/David_F._Swensen

    • Judith Elsea on LinkedIn: https://www.linkedin.com/in/judithelsea/

    7 Powers: The Foundations of Business Strategy: https://www.amazon.com/7-Powers-Foundations-Business-Strategy/dp/0998116319

    • Business strategy with Hamilton Helmer (author of 7 Powers): https://www.lennysnewsletter.com/p/business-strategy-with-hamilton-helmer

    • Lyft’s Focus on Community and the Story Behind the Pink Mustache: https://techcrunch.com/2012/09/17/lyfts-focus-on-community-and-the-story-behind-the-pink-mustache/

    • Logan Green on LinkedIn: https://www.linkedin.com/in/logangreen/

    • John Zimmer on LinkedIn: https://www.linkedin.com/in/johnzimmer11/

    • Storytelling with Nancy Duarte: How to craft compelling presentations and tell a story that sticks: https://www.lennysnewsletter.com/p/storytelling-with-nancy-duarte-how

    • Steve Jobs Introducing the iPhone at MacWorld 2007: https://www.youtube.com/watch?v=x7qPAY9JqE4

    Jonathan Livingston Seagull: https://www.amazon.com/Jonathan-Livingston-Seagull-Richard-Bach/dp/0743278909

    • The paths to power: How to grow your influence and advance your career | Jeffrey Pfeffer (author of 7 Rules of Power, professor at Stanford GSB): https://www.lennysnewsletter.com/p/the-paths-to-power-jeffrey-pfeffer

    • Robin Roberts on LinkedIn: https://www.linkedin.com/in/robin-roberts-393a934b/

    • Skunkworks: https://www.lockheedmartin.com/en-us/who-we-are/business-areas/aeronautics/skunkworks.html

    • Vision, conviction, and hype: How to build 0 to 1 inside a company | Mihika Kapoor (Product at Figma): https://www.lennysnewsletter.com/p/vision-conviction-hype-mihika-kapoor

    • Hard-won lessons building 0 to 1 inside Atlassian | Tanguy Crusson (Head of Jira Product Discovery): https://www.lennysnewsletter.com/p/building-0-to-1-inside-atlassian-tanguy-crusson

    • Figma: https://www.figma.com/

    • Atlassian: https://www.atlassian.com/

    • Vinod Khosla: https://www.khoslaventures.com/team/vinod-khosla/

    • Top Five Regrets of the Dying: A Life Transformed by the Dearly Departing: https://www.amazon.com/Top-Five-Regrets-Dying-Transformed-ebook/dp/B07KNRLY1L

    Chase, Chance, and Creativity: The Lucky Art of Novelty: https://www.amazon.com/Chase-Chance-Creativity-Lucky-Novelty/dp/0262511355

    • Clay Christensen’s books: https://www.amazon.com/stores/Clayton-M.-Christensen/author/B000APPD3Y

    Resonate: Present Visual Stories That Transform: https://www.amazon.com/Resonate-Present-Stories-Transform-Audiences/dp/0470632011

    Ferrari on Prime: https://www.amazon.com/Ferrari-Adam-Driver/dp/B0CNDBN672

    • Montblanc fountain pens: https://www.montblanc.com/en-us

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    Dylan Field live at Config: Intuition, simplicity, and the future of design

    Dylan Field live at Config: Intuition, simplicity, and the future of design

    Dylan Field is the co-founder and CEO of Figma, the collaborative design platform that has revolutionized how product teams work. In my first-ever live podcast, recorded at Figma Config, Dylan and I dig into:

    • How intuition and product taste drive Dylan’s decision-making

    • The challenge of keeping things simple

    • Dylan’s thoughts on the future of product management

    • Lessons from Figma’s early days

    • How Figma built their initial user base

    • Dylan’s journey from intern to CEO of a 1,000+-person company

    • The future of design tools and AI

    Brought to you by:

    WorkOS—Modern identity platform for B2B SaaS, free up to 1 million MAUs

    Anvil—The fastest way to build software for documents

    User Testing—Human understanding. Human experiences.

    Find the transcript at: https://www.lennysnewsletter.com/p/dylan-field-live-at-config

    Where to find Dylan Field:

    • X: https://x.com/zoink?lang=en

    • LinkedIn: https://www.linkedin.com/in/dylanfield/

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Introduction

    (01:11) Welcoming Dylan Field

    (02:36) Highlights and surprises from Config

    (06:58) The philosophy of design

    (08:01) Raccoon feet and muffin hands

    (09:57) Building and refining intuition and product taste

    (12:50) How to influence leadership

    (16:14) The role of product managers

    (21:12) The future of product management

    (22:20) The importance of simplicity in design

    (26:10) The long road to Figma’s launch

    (27:44) Advice for aspiring entrepreneurs

    (29:07) Knowing when it’s time to ship

    (30:39) Early user acquisition strategies

    (35:50) Spotting trends and future innovations

    (39:20) Reflections on leadership and growth

    (43:16) Lightning round

    Referenced:

    • Mihika Kapoor on LinkedIn: https://www.linkedin.com/in/mihikakapoor/

    • Rick Rubin on the Creative Act—60 Minutes: https://www.youtube.com/watch?v=sE1teB5bN-w

    • Figma pages: https://help.figma.com/hc/en-us/articles/360038511293-Create-and-manage-pages

    • Leading through uncertainty: A design-led company—Brian Chesky (Config 2023): https://www.youtube.com/watch?v=Dkfijg7s76o

    • An inside look at how Figma builds product | Yuhki Yamashita (CPO of Figma): https://www.lennysnewsletter.com/p/an-inside-look-at-how-figma-builds

    • Vision, conviction, and hype: How to build 0 to 1 inside a company | Mihika Kapoor (Product at Figma): https://www.lennysnewsletter.com/p/vision-conviction-hype-mihika-kapoor

    • An inside look at Figma’s unique GTM motion | Claire Butler (first GTM hire): https://www.lennysnewsletter.com/p/an-inside-look-at-figmas-unique-bottom

    • Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO): https://www.lennysnewsletter.com/p/lessons-from-30-years-of-building

    • Nadia Singer on LinkedIn: https://www.linkedin.com/in/nadiasinger/

    • Sho Kuwamoto on LinkedIn: https://www.linkedin.com/in/shokuwamoto/

    • FigJam: https://www.figma.com/figjam/

    • Tim Van Damme on LinkedIn: https://www.linkedin.com/in/tim-van-damme-maxvoltar/

    • Coda: https://coda.io/

    • Shishir Mehrotra on LinkedIn: https://www.linkedin.com/in/shishirmehrotra/

    • Websim: https://websim.ai/

    • eToys.com commercial (from Dylan’s childhood acting career): https://www.youtube.com/watch?v=k3Y92aCmmbU

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    The social radar: Y Combinator’s secret weapon | Jessica Livingston (co-founder of Y Combinator, author, podcast host)

    The social radar: Y Combinator’s secret weapon | Jessica Livingston (co-founder of Y Combinator, author, podcast host)

    Jessica Livingston is a co-founder of Y Combinator, the first and most successful startup accelerator. Y Combinator has funded over 5,000 companies, 200 of which are now unicorns, including Airbnb, Dropbox, DoorDash, Stripe, Coinbase, and Reddit. Jessica played a crucial role in YC’s early success, when she was nicknamed the “social radar” because of her uncanny ability to quickly evaluate people—an essential skill when investing in early-stage startups. She’s also the host of the popular podcast The Social Radars, where she interviews billion-dollar-startup founders, and the author of the acclaimed book Founders at Work, which captures the origin stories of some of today’s most interesting companies. In our conversation, we discuss:

    • How Jessica gained the affectionate title of the “social radar”

    • Why defensive founders are a red flag

    • How to develop your social radar

    • What she looks for in founders during YC interviews

    • How YC’s early inexperience in angel investing led to the batch model

    • Her favorite stories from interviews with Airbnb, Rippling, and more

    • Lessons learned from hosting her own podcast

    • Much more

    Brought to you by:

    Enterpret—Transform customer feedback into product growth

    Anvil—The fastest way to build software for documents

    Vanta—Automate compliance. Simplify security

    Find the transcript at: https://www.lennysnewsletter.com/p/the-social-radar-jessica-livingston

    Where to find Jessica Livingston:

    • X: https://x.com/jesslivingston

    • LinkedIn: https://www.linkedin.com/in/jessicalivingston1/

    • Podcast: https://www.thesocialradars.com/

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Jessica’s background

    (02:42) Thoughts on being under-recognized

    (07:52) Jessica’s superpower: the social radar

    (15:11) Evaluating founders: key traits and red flags

    (21:00) The Airbnb story: a lesson in hustle and determination

    (25:57) A YC success story

    (28:26) The importance of earnestness

    (32:45) Confidence vs. defensiveness

    (34:43) Commitment and co-founder disputes

    (37:46) Relentless resourcefulness

    (40:00) Jessica’s social radar: origins and insights

    (43:24) Honing her social radar skills

    (45:44) Conviction and scams: a Y Combinator story

    (46:50) The interview process: challenges and insights

    (48:20) Operationalizing founder evaluation

    (49:38) Advice for building social radar skills

    (52:08) The “Reading the Mind in the Eyes” quiz

    (55:19) Jessica’s podcast: The Social Radars

    (01:00:34) Lessons from podcasting and interviewing

    (01:09:58) Lightning round

    Referenced:

    • Paul Graham’s post about Jessica: https://paulgraham.com/jessica.html

    • Paul Graham on X: https://x.com/paulg

    • Robert Tappan Morris: https://en.wikipedia.org/wiki/Robert_Tappan_Morris

    • Trevor Blackwell on X: https://x.com/tlbtlbtlb

    • Y Combinator: https://www.ycombinator.com/

    • “The Founders” examines the rise and legend of PayPal: https://www.economist.com/culture/2022/02/19/the-founders-examines-the-rise-and-legend-of-paypal

    • Patrick Collison on X: https://x.com/patrickc

    • John Collison on X: https://x.com/collision

    • Brian Chesky on LinkedIn: https://www.linkedin.com/in/brianchesky/

    • Nate Blecharczyk on LinkedIn: https://www.linkedin.com/in/blecharczyk/

    • Joe Gebbia on LinkedIn: https://www.linkedin.com/in/jgebbia/

    • Airbnb’s CEO says a $40 cereal box changed the course of the multibillion-dollar company: https://fortune.com/2023/04/19/airbnb-ceo-cereal-box-investors-changed-everything-billion-dollar-company/

    • Parker Conrad on LinkedIn: https://www.linkedin.com/in/parkerconrad/

    • Zenefits: https://connect.trinet.com/hr-platform

    • Goat: https://www.goat.com/

    • Eddy Lu on LinkedIn: https://www.linkedin.com/in/eddylu/

    • Drew Houston on LinkedIn: https://www.linkedin.com/in/drewhouston/

    • Arash Ferdowsi on LinkedIn: https://www.linkedin.com/in/arashferdowsi/

    • Lessons from 1,000+ YC startups: Resilience, tar pit ideas, pivoting, more | Dalton Caldwell (Y Combinator, Managing Director): https://www.lennysnewsletter.com/p/lessons-from-1000-yc-startups

    •Bitcoin launderer pleads guilty, admits to massive Bitfinex hack: https://www.cnbc.com/2023/08/03/new-york-man-admits-being-original-bitfinex-hacker-during-guilty-plea-in-dc-to-bitcoin-money-laundering.html

    • Paul Graham’s tweet with the facial recognition test: https://x.com/paulg/status/1782875262855663691

    • SmartLess podcast: https://www.smartless.com

    • Jason Bateman on X: https://x.com/batemanjason

    • Will Arnett on X: https://x.com/arnettwill

    • Sean Hayes on X: https://x.com/seanhayes

    • The Social Radars with Tony Xu, Co-Founder & CEO of DoorDash: https://www.ycombinator.com/library/Ja-tony-xu-co-founder-ceo-of-doordash

    • The Social Radars with Brian Chesky: https://www.ycombinator.com/library/JW-brian-chesky-co-founder-ceo-of-airbnb

    • The Social Radars with Patrick and John Collison: https://www.ycombinator.com/library/Kx-patrick-john-collison-co-founders-of-stripe

    • The Social Radars with Brian Armstrong: https://www.ycombinator.com/library/K3-brian-armstrong-co-founder-and-ceo-of-coinbase

    • The Social Radars with Emmett Shear: https://www.ycombinator.com/library/KM-emmett-shear-co-founder-of-twitch

    • The Social Radars with Paul Graham: https://www.ycombinator.com/library/JV-paul-graham-co-founder-of-y-combinator-and-viaweb

    • The Social Radars with Adora Cheung: https://www.ycombinator.com/library/L0-adora-cheung-co-founder-of-homejoy-instalab

    Founders at Work: Stories of Startups’ Early Days: https://www.amazon.com/Founders-Work-Stories-Startups-Early/dp/1430210788

    • Startup School: https://www.startupschool.org/

    • The Social Radars with Parker Conrad: https://www.ycombinator.com/library/Ky-parker-conrad-founder-of-zenefits-rippling

    • Rippling: https://www.rippling.com/

    Carry on, Jeeves: https://www.amazon.com/Carry-Jeeves-Dover-Thrift-Editions/dp/0486848957

    Very Good, Jeeves: https://www.amazon.com/Very-Good-Jeeves-Wooster-Book-ebook/dp/B0051GST06

    Right Ho, Jeeves: https://www.amazon.com/Right-Ho-Jeeves-P-Wodehouse-ebook/dp/B083FFDNHN/

    Life: https://www.amazon.com/Life-Keith-Richards-ebook/dp/B003UBTX72/

    My Name Is Barbra: https://www.amazon.com/My-Name-Barbra-Streisand/dp/0525429522

    Clarkson’s Farm on Prime: https://www.amazon.com/Clarksons-Farm-Season-1/dp/B095RHJ52R

    Schitt’s Creek on Hulu: https://www.hulu.com/series/schitts-creek-a2e7a946-9652-48a8-884b-3ea7ea4de273

    Yellowstone on Peacock: https://www.peacocktv.com/stream-tv/yellowstone

    • Sam Altman on X: https://x.com/sama

    • Justin Kan on LinkedIn: https://www.linkedin.com/in/justinkan/

    • Alexis Ohanian on X: https://x.com/alexisohanian

    • Steve Huffman on LinkedIn: https://www.linkedin.com/in/shuffman56/

    • Breaking News: Condé Nast/Wired Acquires Reddit: https://techcrunch.com/2006/10/31/breaking-news-conde-nastwired-acquires-reddit/

    • Charles River Venture: https://www.crv.com/

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    Making an impact through authenticity and curiosity | Ami Vora (CPO at Faire, ex-WhatsApp, FB, IG)

    Making an impact through authenticity and curiosity | Ami Vora (CPO at Faire, ex-WhatsApp, FB, IG)

    Ami Vora is the Chief Product Officer of Faire, which connects independent retailers and brands around the world. Before Faire, Ami spent over 15 years at Meta, including as VP of Product and Design for WhatsApp (2B+ users), VP of Product for Facebook’s ads system (now $130B of annual revenue), and director at Instagram. She began her career working on developer tools at Microsoft. In our conversation, we discuss:

    • Why execution eats strategy for breakfast

    • Using metaphor to rally teams around one shared goal

    • How to build cross-functional relationships

    • “Dinosaur brain,” “Toddler soccer,” and the “hill climbing” metaphors

    • A tactic for handling disagreement

    • Tips for working well with product-minded founders as a product leader

    • The story of Ami’s incredible 15-year journey from temp to VP at Meta

    • Much more

    Brought to you by:

    Sidebar—Accelerate your career by surrounding yourself with extraordinary peers.

    Anvil—The fastest way to build software for documents.

    User Testing—Human understanding. Human experiences.

    Find the transcript at: https://www.lennysnewsletter.com/p/authenticity-and-curiosity-ami-vora

    Where to find Ami Vora:

    • LinkedIn: https://www.linkedin.com/in/amvora/

    • Substack: https://amivora.substack.com/

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Ami’s background

    (02:00) The myth of perfection in success

    (07:55) Emotionally connecting with the job

    (09:55) Embracing curiosity in moments of challenge

    (13:16) Thinking in feedback loops

    (17:17) The “dinosaur brain” metaphor in product reviews

    (20:20) Strategies for conducting effective product reviews

    (26:33) Using metaphors and imagery to communicate your vision

    (29:35) The power of having a shared narrative

    (31:55) WhatsApp: an example of metaphor in action

    (34:44) Emulating people that inspire you

    (36:19) WhatsApp video calling

    (37:35) Why execution is greater than strategy

    (41:36) Time allotment for strategy vs. execution

    (45:10) How to become a better strategic thinker

    (47:59) The intricacies of implementing feedback

    (51:53) Being a female leader in tech

    (55:13) Advice for young women in tech

    (56:07) Setting goals and aligning incentives

    (01:01:40) Acknowledging hard truths

    (01:05:46) Lessons from transitioning to Faire

    (01:08:40) The importance of a good CPO/CEO relationship

    (01:11:17) Vetting heads of product and maintaining customer focus

    (01:12:40) How Ami went from intern to leading major products at Meta

    (01:14:53) The one thing you should do to be successful in product

    (01:17:25) Lightning round

    Referenced:

    • Faire: https://www.faire.com/

    • Making Meta | Andrew “Boz” Bosworth (CTO): https://www.lennysnewsletter.com/p/making-meta-andrew-boz-bosworth-cto

    •  Community Wisdom: AMA with Dan Hockenmaier + Facilitating a roadmap session, structuring product teams, navigating an acquisition, companies not needing PMs anymore, and much more: https://www.lennysnewsletter.com/p/making-meta-andrew-boz-bosworth-cto

    • Developing a growth model + marketplace growth strategy | Dan Hockenmaier (Faire, Thumbtack, Reforge): https://www.lennysnewsletter.com/p/developing-a-growth-model-marketplace

    • Dan Hockenmaier’s website: https://www.danhock.com/

    • On Reviews: https://boz.com/articles/reviews

    • Finding a global optimum always feels like a hill climb: https://www.linkedin.com/posts/amvora_finding-a-global-optimum-always-feels-like-activity-7074776143882588161-jhyy/

    • Dolores Park: https://sfrecpark.org/892/Mission-Dolores-Park

    • Rob Goldman on LinkedIn: https://www.linkedin.com/in/robgoldman/

    • Execution eats strategy for breakfast, but execution without strategy leads to burnout: https://rationalpm.substack.com/p/execution-eats-strategy-for-breakfast

    • The goal of a “strategy” is to change our own team’s behavior: https://amivora.substack.com/p/the-goal-of-a-strategy-is-to-change

    • The paths to power: How to grow your influence and advance your career | Jeffrey Pfeffer (author of 7 Rules of Power, professor at Stanford GSB): https://www.lennysnewsletter.com/p/the-paths-to-power-jeffrey-pfeffer

    • Path to Power course outline: https://jeffreypfeffer.com/wp-content/uploads/2019/10/Pfeffer-OB377-Course-Outline-2018.pdf

    • Management Time: Who’s Got the Monkey?: https://hbr.org/1999/11/management-time-whos-got-the-monkey

    • Max Rhodes on LinkedIn: https://www.linkedin.com/in/max-rhodes/

    • Coupa Coffee: https://www.coupacafe.com/

    • Brandee Barker on LinkedIn: https://www.linkedin.com/in/brandeedbarker/

    Year of Yes: How to Dance It Out, Stand In the Sun and Be Your Own Person: https://www.amazon.com/Year-Yes-Dance-Stand-Person/dp/1476777128 

    • How to tell better stories | Matthew Dicks (Storyworthy): https://www.lennyspodcast.com/how-to-tell-better-stories-matthew-dicks-storyworthy/

    • A life of yes: Matthew Dicks at TEDxSomerville: https://www.youtube.com/watch?v=F3TaQFcaMk4

    The Office on Peacock: https://www.peacocktv.com/stream-tv/the-office

    30 Rock on Peacock: https://www.peacocktv.com/watch-online/tv/30-rock/6240863759978157112

    • Dall-E-2: https://openai.com/index/dall-e-2/

    • ChatGPT: https://chatgpt.com

    • Fellow kettles: https://fellowproducts.com/products/stagg-ekg-electric-pour-over-kettle

    • TikTok’s “Roman Empire” Meme, Explained: https://www.forbes.com/sites/danidiplacido/2023/09/21/tiktoks-roman-empire-meme-explained/

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    Hard-won lessons building 0 to 1 inside Atlassian | Tanguy Crusson (Head of Jira Product Discovery)

    Hard-won lessons building 0 to 1 inside Atlassian | Tanguy Crusson (Head of Jira Product Discovery)

    Tanguy Crusson is the product lead for Jira Product Discovery at Atlassian. In his more than 10 years at the company, he has been instrumental in taking several new products from zero to one, including HipChat, Statuspage, and Jira Product Discovery. In this episode, we dive deep into the struggles of innovating and building new products inside a large company. Tanguy shares candid stories about what worked, what didn’t, and his many hard-won lessons learned about how to successfully build 0 to 1. We cover:

    • Why large companies with so many advantages still fail at creating new products

    • Lessons learned from building HipChat

    • How to avoid common pitfalls like competitive myopia and premature scaling

    • Lessons learned from the acquisition and integration of Statuspage

    • Insights from the success of Jira Product Discovery

    • Tactics for protecting your “ugly babies”

    • The power of “lighthouse users”

    • The importance of having a “why now”

    • Much more

    Brought to you by:

    Vanta—Automate compliance. Simplify security

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    Coda—The all-in-one collaborative workspace

    Find the transcript at: https://www.lennysnewsletter.com/p/building-0-to-1-inside-atlassian-tanguy-crusson

    Where to find Tanguy Crusson:

    • X: https://x.com/tanguycrusson

    • LinkedIn: https://www.linkedin.com/in/tanguy-crusson-99832a

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Tanguy’s background

    (02:30) Tanguy’s journey at Atlassian

    (07:03) The challenges of innovating in large companies

    (10:42) Atlassian's high bar for excellence 

    (12:58) The HipChat story: successes, failures, and lessons learned

    (20:47) Lessons learned from building HipChat

    (33:49) Statuspage: a journey of perseverance

    (39:48) Acquisition challenges and lessons

    (47:22) Strategic decisions: build, buy, or partner?

    (48:17) Learning to articulate "why now"

    (54:08) A quick summary of lessons in this episode

    (55:40) The success and pain of launching Jira Product Discovery 

    (58:10) Incubating new products: the Point A program

    (01:00:13) Failure is the most likely outcome

    (01:04:15) Atlassian's four-phase approach to launching new products

    (01:09:20) Breaking rules without breaking trust

    (01:16:16) Early success and team autonomy

    (01:17:22) Innovating without disrupting existing customers

    (01:23:17) The Lighthouse Users program

    (01:30:00) Protecting and nurturing new ideas

    (01:36:14) Balancing innovation with personal well-being

    (01:38:17) A reminder to look after yourself

    (01:42:06) Lightning round

    Referenced:

    • Atlassian: https://www.atlassian.com/

    • HipChat: https://community.atlassian.com/t5/Hipchat/ct-p/hipchat

    • Stride: https://community.atlassian.com/t5/Stride/ct-p/stride

    • Statuspage: https://www.atlassian.com/software/statuspage

    • Opsgenie: https://www.atlassian.com/software/opsgenie

    • Jira Product Discovery: https://www.atlassian.com/software/jira/product-discovery

    • HipChat billboard: https://x.com/HubSpot/status/654696998126272512

    • Announcing our new partnership with Slack: https://www.atlassian.com/blog/announcements/new-atlassian-slack-partnership

    • Slack shows it’s worried about Microsoft Teams with a full-page newspaper ad: https://www.theverge.com/2016/11/2/13497766/slack-microsoft-teams-new-york-times-ad

    • What Is ‘Dogfooding’?: https://www.nytimes.com/2022/11/14/business/dogfooding.html

    • Jira: https://www.atlassian.com/software/jira

    • Confluence: https://www.atlassian.com/software/confluence

    • PagerDuty: https://www.pagerduty.com/

    • New Relic: https://newrelic.com/

    • BigPanda: https://www.bigpanda.io/

    • Transparent Uptime: http://www.transparentuptime.com/

    • Vision, conviction, and hype: How to build 0 to 1 inside a company | Mihika Kapoor (Product at Figma): https://www.lennysnewsletter.com/p/vision-conviction-hype-mihika-kapoor

    • Figma: https://www.figma.com/

    • Lessons from Atlassian: Launching new products, getting buy-in, and staying ahead of the competition | Megan Cook (head of product, Jira): https://www.lennysnewsletter.com/p/lessons-from-atlassian-launching

    • Noah Weiss on LinkedIn: https://www.linkedin.com/in/noahw/

    • Tanguy’s LinkedIn post about “lighthouse users”: https://www.linkedin.com/posts/tanguy-crusson-99832a_lighthouse-users-one-of-the-pm-techniques-activity-7176654510801502210-hWNi/

    • Pixar Chief: Protect Your ‘Ugly Babies’ (Your Unsightly Ideas): https://www.forbes.com/sites/andyboynton/2014/03/17/pixar-chief-protect-your-ugly-babies-your-unsightly-ideas/

    • Atlas: https://www.atlassian.com/software/atlas

    • Point A: https://www.atlassian.com/point-a

    • Scott Farquhar on LinkedIn: https://www.linkedin.com/in/scottfarquhar

    Who: A Method for Hiring: https://www.amazon.com/Who-Method-Hiring-HC-2008/dp/B004C79SRS/

    Hakim’s Odyssey: Book 1: From Syria to Turkey: https://www.amazon.com/Hakims-Odyssey-Book-Syria-Turkey/dp/1637790007

    Living with the Earth, Volume 1: Permaculture, Ecoculture: Inspired by Nature: https://www.amazon.com/Living-Earth-Gardeners-Permaculture-Ecoculture/dp/1856232603/

    • INRIA: https://en.wikipedia.org/wiki/French_Institute_for_Research_in_Computer_Science_and_Automation

    • How a Hydrofoil Works: https://web.mit.edu/2.972/www/reports/hydrofoil/hydrofoil.html

    • What Is Kitefoil or Foilboarding?: https://www.whenitswindy.com/wp/?page_id=534

    • Freediving: https://en.wikipedia.org/wiki/Freediving

    • Tanguy’s freediving stats: https://www.aidainternational.org/Athletes/Profile-00000000-0000-0000-0000-000000000a45

    • Perplexity: https://www.perplexity.com/

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    The paths to power: How to grow your influence and advance your career | Jeffrey Pfeffer (author of 7 Rules of Power, professor at Stanford GSB)

    The paths to power: How to grow your influence and advance your career | Jeffrey Pfeffer (author of 7 Rules of Power, professor at Stanford GSB)

    Jeffrey Pfeffer teaches the single most popular (and somewhat controversial) class at Stanford’s Graduate School of Business: The Paths to Power. He’s also the author of 16 books, including 7 Rules of Power: Surprising—But True—Advice on How to Get Things Done and Advance Your Career. He has taught at Harvard, the London Business School, and IESE and has written for publications like Fortune and the Washington Post. Recognized by the Academy of Management and listed in the Thinkers50 Hall of Fame, Jeffrey also serves on several corporate and nonprofit boards, bringing his expertise to global audiences through seminars and executive education. In our conversation, we discuss:

    • Jeffrey’s seven rules of power

    • How individuals can acquire and use power in business

    • Networking, and how to do it effectively

    • How to build a non-cringe personal brand

    • How to increase your influence to amplify your impact

    • Examples and stories of people building power

    • Tradeoffs and challenges that come with power

    Brought to you by:

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    Find the transcript at: https://www.lennysnewsletter.com/p/the-paths-to-power-jeffrey-pfeffer

    Where to find Jeffrey Pfeffer:

    • X: https://x.com/JeffreyPfeffer

    • LinkedIn: https://www.linkedin.com/in/jeffrey-pfeffer-57a01b6/

    • Website: https://jeffreypfeffer.com/

    • Podcast: https://jeffreypfeffer.com/pfeffer-on-power/

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Jeffrey’s background 

    (02:54) Understanding discomfort with power

    (04:56) Power skills for underrepresented groups

    (07:51) The popularity and challenges of Jeffrey’s class at Stanford

    (12:21) The seven rules of power

    (13:03) Success stories from his course

    (15:43) Building a personal brand

    (21:11) Getting out of your own way

    (26:04) Breaking the rules to gain power

    (30:34) Networking relentlessly

    (40:10) Why Jeffrey says to “pursue weak ties”

    (42:00) Using your power to build more power

    (44:34) The importance of appearance and body language

    (47:15) Mastering the art of presentation

    (55:12) Examples of homework assignments that Jeffrey gives students

    (59:11) People will forget how you acquired power

    (01:03:58) More good people need to have power

    (01:10:49) The price of power and autonomy

    (01:17:13) A homework assignment for you

    Referenced:

    • Gerald Ferris on LinkedIn: https://www.linkedin.com/in/gerald-r-ferris-5816b1b5/

    • Political Skill at Work: https://tarjomefa.com/wp-content/uploads/2015/10/4173-engilish.pdf

    • Laura Esserman, MD: https://cancer.ucsf.edu/people/esserman.laura

    • Taylor Swift’s website: https://www.taylorswift.com/

    • Matthew 7: https://www.biblegateway.com/passage/?search=Matthew%207&version=NIV

    • Mother Teresa quote: https://www.goodreads.com/quotes/2887-if-you-judge-people-you-have-no-time-to-love

    • Paths to Power course description: https://jeffreypfeffer.com/wp-content/uploads/2019/10/Pfeffer-OB377-Course-Outline-2018.pdf

    7 Rules of Power: https://jeffreypfeffer.com/books/7-rules-of-power/

    The Knowing-Doing Gap: https://jeffreypfeffer.com/books/the-knowing-doing-gap/

    • Derek Kan on LinkedIn: https://www.linkedin.com/in/derekkan/

    • Mitt Romney on X: https://x.com/mittromney

    • Elaine Chao’s website: https://www.elainechao.com/

    • Tony Hsieh: https://en.wikipedia.org/wiki/Tony_Hsieh

    • Zappos: https://www.zappos.com/

    • How I Did It: Zappos’s CEO on Going to Extremes for Customers: https://hbr.org/2010/07/how-i-did-it-zapposs-ceo-on-going-to-extremes-for-customers

    • McKinsey & Company: https://www.mckinsey.com/

    • Bain & Company: https://www.bain.com/

    • BCG: https://www.bcg.com/

    • Keith Ferrazzi’s website: https://www.keithferrazzi.com/

    • Deloitte: https://www2.deloitte.com/

    • Tristan Walker: https://www.linkedin.com/in/tristanwalker/

    • Foursquare: https://foursquare.com/

    • Laura Chau on LinkedIn: https://www.linkedin.com/in/laura-chau/

    • Canaan Partners: https://www.canaan.com/

    • Andreessen Horowitz: https://a16z.com/

    • Sequoia Capital: https://www.sequoiacap.com/

    • Greylock: https://greylock.com/

    The Women Who Venture (WoVen) Podcast: https://www.canaan.com/woven/podcasts

    • Imposter syndrome: https://www.psychologytoday.com/us/basics/imposter-syndrome

    • Gary Loveman and Harrah’s Entertainment: https://www.gsb.stanford.edu/faculty-research/case-studies/gary-loveman-harrahs-entertainment

    • “If you need help, just ask”: Underestimating compliance with direct requests for help: https://www.gsb.stanford.edu/faculty-research/publications/if-you-need-help-just-ask-underestimating-compliance-direct-requests

    • Life story of Kathleen Frances Fowler: https://www.forevermissed.com/kathleenfowler/lifestory

    • Jason Calacanis on LinkedIn: https://www.linkedin.com/in/jasoncalacanis/

    • Jason Calacanis: A Case Study in Creating Resources: https://www.gsb.stanford.edu/faculty-research/case-studies/jason-calacanis-case-study-creating-resources

    You’re Invited: The Art and Science of Connection, Trust, and Belonging: https://www.amazon.com/Youre-Invited-Science-Cultivating-Influence/dp/0063030977

    • View from the Top: https://www.gsb.stanford.edu/experience/learning/guest-speakers/view-top

    • Omid Kordestani on LinkedIn: https://www.linkedin.com/in/omid-kordestani-46515151/

    • Netscape: https://en.wikipedia.org/wiki/Netscape

    •  Esther Wojcicki on LinkedIn:  https://www.linkedin.com/in/estherwojcicki/

    • Leanne Williams: https://med.stanford.edu/profiles/leanne-williams

    Precision Psychiatry: Using Neuroscience Insights to Inform Personally Tailored, Measurement-Based Care: https://www.amazon.com/Precision-Psychiatry-Neuroscience-Personally-Measurement-Based/dp/1615371583

    • Mark Granovetter on LinkedIn: https://www.linkedin.com/in/mark-granovetter-8161704/

    • The Strength of Weak Ties: https://snap.stanford.edu/class/cs224w-readings/granovetter73weakties.pdf

    Getting a Jobhttps://www.amazon.com/Getting-Job-Study-Contacts-Careers/dp/0226305813

    Acting with Power: https://www.amazon.com/Acting-Power-More-Powerful-Believe/dp/110190397X

    • Articles by Herminia Ibarra: https://herminiaibarra.com/articles/

    Kingdom of the Planet of the Ape: https://www.imdb.com/title/tt11389872/

    • Jim Collins’s website: https://www.jimcollins.com/

    • Dana Carney on LinkedIn: https://www.linkedin.com/in/danarosecarney/

    • Baba Shiv: https://www.gsb.stanford.edu/faculty-research/faculty/baba-shiv

    • Tony Hayward: https://en.wikipedia.org/wiki/Tony_Hayward

    • Lloyd Blankfein: https://en.wikipedia.org/wiki/Lloyd_Blankfein

    • Regis McKenna: https://en.wikipedia.org/wiki/Regis_McKenna

    • Jack Valenti: https://en.wikipedia.org/wiki/Jack_Valenti

    • Salman Rushdie quote: https://www.pinterest.com/pin/434175220328596286/

    • How to build deeper, more robust relationships | Carole Robin (Stanford GSB professor, “Touchy Feely”): https://www.lennysnewsletter.com/p/build-robust-relationships-carole-robin

    • Carole Robin’s 15% rule: https://pen-name.notion.site/Carole-Robin-on-Lenny-s-Podcast-dc7159208e4242428f4b11ebc92285eb

    • Karlie Kloss on Instagram: https://www.instagram.com/karliekloss

    • Lindsey Graham’s website: https://www.lindseygraham.com/

    • Was Microsoft’s Empire Built on Stolen Code? We May Never Know: https://www.wired.com/2012/08/ms-dos-examined-for-thef/

    • Who’s who of Jeffrey Epstein’s powerful friends, associates and possible co-conspirators: https://www.cnn.com/2019/08/12/us/jeffrey-epstein-associates-possible-accomplices/index.html

    • Why Did Martha Stewart Go to Prison? A Look Back at Her 2004 Fraud Case: https://people.com/martha-stewart-fraud-case-prison-sentence-look-back-8550277

    • Dianne Feinstein: https://www.congress.gov/member/dianne-feinstein/F000062

    • Richard Blum: https://en.wikipedia.org/wiki/Richard_C._Blum

    • Athena Care Network: https://www.athenacarenetwork.org

    • James G. March: https://en.wikipedia.org/wiki/James_G._March

    • Satya Nadella on LinkedIn: https://www.linkedin.com/in/satyanadella/

    • Trump Organization fined $1.6 million for tax fraud: https://apnews.com/article/politics-legal-proceedings-new-york-city-donald-trump-manhattan-e2f1d01525dafb64be8738c8b4f32085

    • Rudy Giuliani: https://en.wikipedia.org/wiki/Rudy_Giuliani

    • Harvard president resigns amid claims of plagiarism and antisemitism backlash: https://www.theguardian.com/education/2024/jan/02/harvard-president-claudine-gay-resigns

    • Stanford president resigns after fallout from falsified data in his research: https://www.npr.org/2023/07/19/1188828810/stanford-university-president-resigns

    • Rudy Crew: https://en.wikipedia.org/wiki/Rudy_Crew

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    Lessons from a two-time unicorn builder, 50-time startup advisor, and 20-time company board member | Uri Levine (co-founder of Waze)

    Lessons from a two-time unicorn builder, 50-time startup advisor, and 20-time company board member | Uri Levine (co-founder of Waze)

    Uri Levine is the co-founder of Waze, the world’s largest community-based traffic and navigation app, acquired by Google for over $1 billion. He’s also founded nine other companies, been on the board of 20 companies, and advised more than 50 companies. He’s most recently the author of Fall in Love with the Problem, Not the Solution: A Handbook for Entrepreneurs, hailed by Steve Wozniak as the “Bible for entrepreneurs.” Uri is dedicated to creating impactful startups that solve real-world problems and has seen everything from failure to moderate success to big success. In our conversation, we dig into:

    • Why falling in love with the problem is key to startup success

    • The phases of the startup journey and how to navigate them

    • Why firing is more important than hiring

    • How Waze iterated to achieve product-market fit

    • Tactics for telling a compelling story when fundraising

    • Much more

    Brought to you by:

    Vanta—Automate compliance. Simplify security

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    LinkedIn Ads—Reach professionals and drive results for your business

    Find the transcript at: https://www.lennysnewsletter.com/p/lessons-from-uri-levine

    Where to find Uri Levine:

    • X: https://twitter.com/urilevine1

    • LinkedIn: https://www.linkedin.com/in/uri-levine

    • Website: https://urilevine.com/

    Where to find Lenny:

    • Newsletter: https://www.lennysnewsletter.com

    • X: https://twitter.com/lennysan

    • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

    In this episode, we cover:

    (00:00) Uri’s background

    (02:50) Falling in love with the problem

    (09:03) Signs this is a big enough problem

    (10:54) The importance of passion

    (12:06) A pivot example

    (14:01) Where to find startup ideas

    (21:57) Finding product-market fit at Waze

    (29:45) The different phases of a startup journey

    (36:47) What investors don’t want to hear

    (39:53) Fundraising tips

    (48:02) How to make your presentations stronger

    (50:32) A wild fundraising story

    (53:46) Firing and hiring

    (59:50) The 30-day test

    (01:04:12) Understanding users

    (01:12:10) Talking to the right users

    (01:15:36) Lightning round

    Referenced:

    Fall in Love with the Problem, Not the Solution: A Handbook for Entrepreneurs: https://www.amazon.com/Fall-Love-Problem-Solution-Entrepreneurs/dp/1637741987

    • Waze: https://www.waze.com/

    • Ben Horowitz on LinkedIn: https://www.linkedin.com/in/behorowitz/

    • Ben Horowitz quote: https://quotefancy.com/quote/1635284/Ben-Horowitz-As-a-startup-CEO-I-slept-like-a-baby-I-woke-up-every-2-hours-and-cried

    • Michael Jordan quote: https://www.forbes.com/quotes/11194/#:~:text=I've%20lost%20almost%20300,that%20is%20why%20I%20succeed.

    • Steph Curry: https://en.wikipedia.org/wiki/Stephen_Curry

    • How Airbnb Used Word of Mouth to Change the Travel Industry Forever: https://truested.com/story/airbnb

    • Space Mountain: https://en.wikipedia.org/wiki/Space_Mountain_(Disneyland)

    • How Netflix builds a culture of excellence | Elizabeth Stone (CTO): https://www.lennysnewsletter.com/p/how-netflix-builds-a-culture-of-excellence

    • Steve Wozniak on LinkedIn: https://www.linkedin.com/in/wozniaksteve/

    • Uri’s post about the conference in Guatemala with Steve Wozniak: https://www.linkedin.com/posts/uri-levine_jewishnewyear-speakers-book-activity-6980089544079486976-0ADa/

    • Leonardo da Vinci quote: https://www.goodreads.com/quotes/9010638-simplicity-is-the-ultimate-sophistication-when-once-you-have-tasted

    • Geoffrey Moore on finding your beachhead, crossing the chasm, and dominating a market: https://www.lennysnewsletter.com/p/geoffrey-moore-on-finding-your-beachhead

    • Nana Korobi Ya Oki: https://ikigaitribe.com/vlog/nana-korobi-ya-oki/

    That Will Never Work: The Birth of Netflix and the Amazing Life of an Idea: https://www.amazon.com/That-Will-Never-Work-Netflix/dp/0316530204

    Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones: https://www.amazon.com/Atomic-Habits-Proven-Build-Break/dp/0735211299

    • 8 Great Chess Apps for Beginners and Grand Masters: https://www.wired.com/story/best-chess-apps/

    • Pontera: https://pontera.com/

    Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

    Lenny may be an investor in the companies discussed.



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    Gibson Biddle on his DHM product strategy framework, GEM roadmap prioritization framework, 5 Netflix strategy mini case studies, building a personal board of directors, and much more

    Before getting into teaching full-time, Gibson Biddle was VP of Product at Netflix and CPO at Chegg (a textbook rental and homework help company). He now spends his days speaking, writing, and hosting workshops on product leadership, strategy, and culture. There are very few people in the world who’ve worked with, and had an impact on, more product managers.

    Thank you to our sponsors for making this episode possible:

    • Flatfile: flatfile.com/lenny

    • Coda: coda.io/lenny

    • PostHog: posthog.com/lenny

    In this episode, we cover:

    1) Gibson’s career path to VP of Product at Netflix, CPO at Chegg, and eventually teaching full-time.

    2) The DHM model: The 3 factors of a product strategy for consumer companies, how you can apply it to your product strategy, and how Gibson used this model for decisions made at Netflix.

    3) Five mini case studies of the DHM model that could be applied to Netflix’s strategy.

    4) The GEM prioritization model: What are the 3 areas a company can optimize on? What is the fundamental misalignment that destroys startups? 

    5) How could you start building your product strategy muscle, even when you’re only two weeks into your new role?

    6) Building your personal board of directors.

    7) What does it take to become a CPO someday?

    8) What specifics in a daily routine separate a good product manager from a great product manager?

    9) What’s the one piece of advice Gibson has for product managers in their early career?

    Where to find Gibson:

    • Ask Gib Product Newsletter: https://askgib.substack.com/

    • Gibson’s baby website: www.gibsonbiddle.com

    • Intro to product strategy: https://gibsonbiddle.medium.com/intro-to-product-strategy-60bdf72b17e3



    Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

    Dear Strategy 139: Exploring the Definition of Customer Value

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    On this episode of Dear Strategy, we discuss the definition of “value” in relation to developing strategic value propositions and implementing value-based pricing.

    If you’re interested in strategy training or coaching for your business, please visit us at Strategy Generation Company.

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    On this episode of Dear Strategy, we talk about how so many college graduates are ill-prepared by their educational institutions to enter the workforce – and how colleges should be paying more attention to this before somebody else does!

    If you’re interested in strategy training or coaching for your business, please visit us at Strategy Generation Company.

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    BONUS: The Future Of Agility, Experiment Driven Development | Vasco Duarte

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    BONUS: The Future Of Agility, Experiment Driven Development, With Vasco Duarte

    Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

    Merry Christmas, everyone! As we bid farewell to 2023, we present the final BONUS episode of this Christmas week—a glimpse into what we believe is the future for every Agile team out there. 

    Brace yourselves for a deep dive into the heart of agility: learning at the speed of experimentation! Specifically, we'll explore the exciting realm of Experiment-driven development, a game-changer poised to reshape how teams approach learning and development. Don't forget, each episode this week complements the Coach Your Product Owner e-course, accessible at bit.ly/coachyourpo.

    Throughout this week, we've delved into five crucial topics that every Scrum Master should master, with each topic complementing a module in the Coach Your PO e-course. Today's focus is on The spectrum of experimentation—a concept that promises to revolutionize the way teams learn and evolve.

    The Spectrum of Experimentation

    In previous episodes, we emphasized that writing and deploying software is the slowest and most expensive way to learn about what adds value to our product and business. Recognizing this, we introduced the idea of paper-prototype-based usability tests as a means to define and run experiments in 24 hours or less. However, this is just one facet of the vast landscape of experimentation.

    Why does it matter? Not all experiments and hypotheses are created equal. While some ideas could lead to a 10x improvement in our product, others may offer incremental gains that are challenging to quantify. The key is to align the effort spent on validating hypotheses with their potential impact.

    The Experiment Spectrum

    Enter the experiment spectrum—a versatile range of experiments designed to collect information spanning from minutes to months. Let's explore some options based on time scales:

    On the Hour Scale (Minutes):

    • User Interviews: Direct conversations with potential users.

    • Usability Tests: Quick assessments of user interaction.

    • Paper Prototype Sales: A creative experiment—sell the paper version of the app to gauge interest.

    On the Day or 24-Hour Scale:

    • All of the Above: Intensify by including more interviews or tests.

    • Customer Surveys: Quick insights if you have a means to reach your audience.

    • Sales Calls with Existing Customers: Conduct a "sales pitch experiment" to validate core adoption/sales hypotheses.

    On the Week or Month Scale:

    • All of the Above: Scale up for more comprehensive data.

    • Landing Page Tests: Experiment with different landing page variations.

    • Email List Tests: Leverage existing mailing lists for experiments.

    • Podcast Episodes and YouTube Videos: Engage with a wider audience.

    • Running Software in Production: The traditional approach but still a valuable part of the spectrum.

    The Value of the Spectrum

    This spectrum acts as a strategic tool, ensuring teams don't over-invest in validating hypotheses that might not have a significant impact on their goals. Imagine how much unnecessary code could be avoided if teams could quickly validate assumptions!

    Remember, an Agile principle is to "Maximize the work not done," and that the cheapest software to operate is the one that is not developed. Code is a liability, and confidence in its value must be established before investing in development, deployment, and maintenance.

    Processes are Also a Domain of Experimentation!

    As Scrum Masters, we are well aware that experimentation is not limited to products—it extends to our processes. Teams cannot improve unless they are constantly learning and experimenting. One powerful approach is self-experimentation, where teams start by experimenting with their process before venturing into product experiments. This builds confidence and familiarity with the concept of running experiments.

    Experiment Driven Development: Summary

    Today's episode focused on the evolution from learning to Experiment-driven development. Key takeaways include:

    • Understanding the experiment spectrum—a range of experiments designed for different time scales.

    • Examples of various experiment types, from quick-hour experiments to those spanning weeks.

    • The importance of running experiments with processes before transitioning to product experiments.

    All this week's episodes are companions to the Coach Your PO e-course, available at bit.ly/coachyourpo. Related modules include:

    • Version 1, Module 4: Customer Needs – A valuable concept for assessing the potential impact of hypotheses.

    • Version 1, Module 6: Quick Prioritization Techniques – Techniques applicable not just for backlogs but also for prioritizing assumptions and experiments.

    • Version 2, Module 2: Setting up Product Goals – A crucial step before running experiments.

    For more details or to purchase the Coach Your PO e-course, visit bit.ly/coachyourpo.

    If personalized coaching is your preference, contact us at coaching@oikosofy.com.

    As we conclude this special week of bonus episodes, we invite you to reach out for more information about our products and consulting services. Remember, a rising team lifts all products!

    Wishing you all a Happy New Year! See you next week for another regular week of episodes.

    About Vasco Duarte

    Vasco is a leading voice in the agile community, known for his contributions to the development of agile methodologies and practices. He is the co-founder of Agile Finland and the host of Scrum Master Toolbox Podcast, the most popular Agile podcast in the world, which has more than 10 000 000 unique downloads. He is also the author of “NoEstimates: A novel look at how Agile can transform software development, making it both more sustainable, as well as incredibly profitable.” Vasco is a keynote speaker at many conferences and events, sharing his knowledge and experience with the agile community. With his passion and expertise in agile, Vasco has made a significant impact on the way software development is done today, helping organizations to become more efficient, flexible, and responsive to changing requirements.lYou You can link with Vasco Duarte on LinkedIn and connect with Vasco Duarte on Twitter.