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Clay Clark Client Success Story | “We Have Grown 5X! From 60 to 300 Employees! Before We Teamed Up w/ Clay Clark, We Didn't Have Any Systems or Processes. Coaching Is Great!" Kevin Thomas (MultiCleanOK.com Founder)

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January 03, 2025

TLDR: Join Tim Tebow at Clay Clark's December 5th & 6th 2024 Business Workshop to learn about Branding, Marketing, SEO, Sales, Workflow Design, Accounting and more. Request tickets via www.ThrivetimeShow.com or (918) 851-0102.

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In this insightful episode of the Thrivetime Show podcast, Kevin Thomas, the founder of MultiClean, shares the transformative journey of his commercial janitorial business since partnering with business coach Clay Clark. From having just 60-65 employees, MultiClean has skyrocketed its workforce to over 300 employees. This podcast reveals key principles of business growth and the importance of implementing systems and processes to achieve sustained success.

Introduction to MultiClean

MultiClean serves commercial cleaning needs across Oklahoma and Kansas. Kevin discusses the drastic changes in his company over the last six to seven years since starting coaching with Clay Clark. The podcast highlights the following key points:

  • Employee Growth: Expanded from 60-65 employees to over 300.
  • Absence of Systems: Initially lacked operational structures, which limited potential growth.
  • Value of Coaching: Regular coaching has introduced accountability and practical strategies that facilitated wide-scale growth.

Key Factors Leading to MultiClean's Growth

1. Importance of Systems and Processes

Kevin emphasizes how critical it was to implement effective systems:

  • Before coaching, MultiClean was without formal processes, making it hard to track performance and growth.
  • Post-coaching, the organization adopted various workflows, enhancing efficiency and accountability.

2. Goal Setting

Determining clear, actionable goals was pivotal in steering MultiClean in the right direction:

  • Goals motivate both the owner and employees.
  • They provide clarity on desired outcomes across various life areas including faith, family, finances, fitness, and fun.

3. Break-even Analysis

Understanding the break-even point was another essential strategy:

  • Knowing costs helps owners evaluate profitability accurately.
  • It informs decisions on employee compensation and operational expenditures.

4. Unique Value Proposition

Kevin discusses how defining MultiClean’s unique value proposition solidified its market position:

  • Documenting customer testimonials and gathering online reviews have significantly boosted credibility in the commercial cleaning space.
  • Being the highest-rated cleaning service in Oklahoma has positively impacted lead generation and client acquisition.

The Marketing Strategy

Three-Legged Marketing Stool

Kevin elaborates on the three-legged marketing stool strategically implemented to stabilize growth:

  • Search Engine Optimization (SEO): Focus on acquiring Google reviews and producing original content to stand out.
  • Dream 100: An outreach strategy targeting ideal customers which also includes regular follow-ups.
  • Customer Satisfaction: Actively working to wow customers to encourage word-of-mouth referrals, further enhancing brand visibility.

Sales Processes

Sales Scripts and Tracking

Kevin highlights the importance of structured sales processes:

  • Utilizing sales scripts has increased consistency in client engagement and conversions.
  • Regularly tracking leads ensures that opportunities are not lost and helps forecast future growth.

The Role of Accountability

Through regular coaching sessions, Kevin found that:

  • Being accountable to a coach kept him on track with achieving the intended business goals.
  • His coach supported decision-making processes, ensuring the focus remained on long-term success.

Closing Thoughts

Kevin concludes with a vital takeaway:

  • Patience and Integrity: Slow, calculated growth is preferable to seeking quick riches. Sustainable success requires integrity and the commitment to doing things correctly.

Final Invitation

Kevin encourages hesitant business owners to consider engaging with a mentor or coach:

  • Joining Clay Clark’s network has not only shaped MultiClean but has significantly improved Kevin’s personal life and family dynamics.

In summary, Kevin’s experiences reflect the value of structured business coaching in scaling operations, enhancing accountability, and laying a solid foundation for growth in the competitive landscape of commercial cleaning services. For anyone looking to grow their business effectively, investing in coaching with proven frameworks could provide the much-needed roadmap toward success.

MultiClean’s journey exemplifies how adopting systematic approaches and continuous learning can lead to transformative growth.

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